General Manager

Job Title

General Manager

Exempt

Administrative & General

Property Executive

Regional Manager/VP or Operations

Date:
4.16.25

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Ensures the attainment of established budgeted goals for all departments of Hotel

• Monitors compliance with labor standards and staffing guidelines by all departments

• Monitors compliance with annually established room rate plan

• Monitors operating expense tracking system for all departments

• Administers approved incentive programs

• Conducts required meetings (ex. Daily Huddle, weekly staff, monthly Safety Meetings) to ensure interdepartmental communication and coordination of mutual goals

• Audits departmental procedures and performance. Modifies procedures as needed.

• Monitors rooms inventory and merchandising procedures.

• Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment

• Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials

• Assures compliance with established Manager On Duty (M.O.D.) Program

• Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

• General Manager is responsible for the safeguarding of the company funds, including but not limited to making sure the daily cash deposits are rectified daily and deposited at approved back with back up at least weekly. Completing regular reconciliation on the forms of payments to minimize losses and ensure compliance and reporting discrepancies are caught and rectified and/or reported to upper management in a timely manner

• General Manager is responsible for maintaining availability of the cash funds assigned on the hotel house bank contract and preparing monthly petty cash transmittal reports with supporting documentation to replenish funds. This would be for Petty cash or GM Checking accounts where applicable. The petty cash must include back up and sent to Regional for approval. Petty cash forms should be used with details and stapled to receipts and kept for at least 1 year

• The General Manager is responsible for ensuring the proper cash handling procedures are followed at the front desk bank. That shift change cash verification and sign offs are being performed and Front desk immediately notifies upper management of any cash discrepancy

Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property

• Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office

• Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing

• Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards

• Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

• Attends Asset Management meetings

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

• Evaluates all guest complaints and ensures corrective action is taken by department heads

• Monitors guest responses,…