Customer Success Manager Commercial Red Canary

About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure.

The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry.

If you thrive in an environment that is fast‑paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. Red Canary, a Zscaler company, monitors an enterprise’s environment to detect and respond to cybersecurity threats so they can focus on their mission. Our Managed Detection and Response (MDR) solution is a unique blend of human expertise and security, which protects organizations from modern adversaries as their teams work remotely, move to the cloud, and they adopt new cybersecurity and IT technologies.

• Develop strong, positive relationships with customers, guide them through a positive post‑sales experience from onboarding to renewal, and proactively engage to help them realize maximum value of Red Canary.
• Partner with sales on customer renewals, upsell, and cross‑sell opportunities.
• Monitor and mitigate customer risk, champion customer needs with technical and sales teams, and conduct regular executive business reviews to ensure satisfaction, value realization, and retention.
• Maintain a deep understanding of Red Canary’s product roadmap, guide customers on optimizing use of Red Canary and other security products, and gather product feedback to inform future development.
• Deliver against quarterly OKRs and KPI targets.

• 2+ years of experience in Customer Success, Account Management, or a similar client‑facing role.
• 1+ year of experience working with Salesforce and Zendesk.
• 1+ year of experience in cybersecurity.
• Understanding of cybersecurity concepts, technologies, and industry trends (e.g., endpoint security, network security, cloud security, SIEM, threat intelligence, incident response).

• Certifications or advanced degrees related to Customer Success, Project Management, Data Analytics, or Cyber Security.
• Ability to use customer relationship management (CRM) software such as Salesforce or Zendesk.
• Expertise in SaaS and cybersecurity industry terminology and trends.

Targeted Compensation Range: $100,000 - $115,000 OTE (depending on experience).

Base Salary: $80,000 – $92,000 USD.

• Health plans
• Vacation and sick time
• Parental leave
• Retirement options
• Education reimbursement
• In‑office perks and more

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long‑term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.