Sr. Technical Success Manager Brazil

About Zscaler Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster.

We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

As a Sr. Technical Success Manager at Zscaler, you will guide customers through their Zero Trust journey and will be the customer’s central post‑sales point of contact, helping them adopt and maximize their usage of Zscaler’s solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption for Zscaler’s customers.

Based remotely in Brazil and reporting to the Manager of Technical Success, LATAM you will be responsible for:

Building and nurturing relationships with key customer stakeholders & operational service owners in order to define and prioritize the strategic alignment between your customer’s objectives and Zscaler’s goals Offering technical guidance, product insights, and best practices for integration, expansion, and operationalization of Zscaler solutions for your customers through the development of customized technical strategies/plans Providing technical expertise & organizational skills to manage escalations and coordinate resolutions with internal and external teams Working proactively with internal and external teams to identify adoption insights, develop adoption/risk plans, and partner with Zscaler teams to manage and mitigate risks to your assigned customers Participating in the creation, updating, and sharing of intellectual capital (training, knowledge base articles, best practice guides, playbooks, runbooks, etc.)

to help make the Customer Success team better, stronger and faster

What We’re Looking For (Minimum Qualifications)

5+ years experience in a customer-facing role, such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering 5+ years experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions Strong communication skills, with written, verbal, & presentation experience that enables you to consultatively shape and influence internal and external decisions Strong technical acumen with the ability to align the customer’s business challenges to the Zscaler portfolio in order to meet the customer’s desired business & security outcomes Ability to analyze customer data to gain key insights and develop an adoption strategy/risk mitigation plan tailored to the specific customer Fluency in English, Portuguese, and Spanish languages

What Will Make You Stand Out (Preferred Qualifications)

A background in Cloud & Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, CASB, etc. Experience with troubleshooting methodologies & escalation management in order to isolate technical & organizational issues, determine next steps for troubleshooting, and drive problem resolution Industry Certifications such as CISSP, CCNP, CCIE, Network+, or equivalent, as well experience or certifications from cloud providers such as AWS, Google, & Microsoft