Desktop Support

Desktop Support I

Reports to:

Assistant Director, IT

FLSA Status:
Hourly (Non-Exempt)

Hours per week: 40 hours, Full-time

Campus:
Melbourne

This position is responsible for handling low-level support of service requests for Calvary Chapel, setup, removal and maintenance of end user workstations, Wednesday and weekend service needs, and meeting company and user requirements.

• Efficiently handle support requests via telephone, email, helpdesk ticketing system, and in-person, ensuring timely resolution of technical issues (Mark 10:45)
• Prioritize, identify, and elevate help desk tickets as necessary to ensure prompt resolution (1 Corinthians 14:40)
• Deliver friendly, courteous, and high-quality IT support to all users, including staff and volunteers (Matthew 5:16)
• Accurately document actions taken during ticket resolution and ensure issues are resolved efficiently (1 Peter 4:10)
• Function as a productive part of the church staff, attending staff meetings and contributing to team goals
• Other duties as assigned by supervisor (Colossians 3:23)

• Must have good technical understanding and ability to pick up new tools quickly (1 Peter 4:10)
• Computer Skills including Windows 11 basic troubleshooting
• Maintain confidentiality of all personal and company information
• A+ Certification preferred
• Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format
• Efficient task switching ability
• Ability to work independently and/or as part of team (2 Timothy 2:15)
• Attention to detail
• Basic troubleshooting of LAN/WAN
• Basic printer troubleshooting
• Desire to learn new tasks (Galatians 6:9)

• Calvary Chapel must be your home church with regular attendance
• Keep the ministry in the forefront of all you do, with a servant heart and optimistic attitude (Philippians 2:3)
• Conduct yourself in a manner that reinforces the core values and mission of Calvary Chapel and agree to our Statement of Faith
• Function as a productive part of the church staff and attend staff meetings in coordination with direct supervisor
• Demonstrate a mature, ongoing personal relationship with Jesus through spiritual and moral integrity
• Strong commitment to the vision and mission of Calvary Chapel Melbourne (John 13:34-35)
• Fruit of the Spirit is consistently displayed in your life, as a reflection of God’s love to colleagues and visitors (Galatians 5:22-23)

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance