Assistant General Manager

• Location 103 SW 3rd Pl,Cape Coral, FL, 33991,United States
• Base Pay $38,480.00 / Year
• Job Category Sales , Leadership, Retail
• Employee Type Full-Time
• Required Degree 4 Year Degree

Fluent Inc., operating under the Fluent Cannabis brand, is a vertically integrated medical cannabis company with operations in Florida, Pennsylvania, and Texas. Fluent is committed to providing patients with access to high-quality medical cannabis products in a professional, compassionate, and patient-focused healthcare environment.

Fluent values strong leadership, continuous improvement, employee development, and exceptional customer service. The company seeks leaders who can inspire high-performing teams while creating a positive, inclusive, and engaging workplace.

The Assistant General Manager supports the General Manager in leading daily dispensary operations and developing a high-performing retail team. This position is responsible for driving sales performance, delivering exceptional patient experiences, maintaining operational standards, and ensuring compliance with company policies and applicable regulations.

The Assistant General Manager serves as a key leader within the dispensary, coaching and developing employees, supporting business objectives, creating product awareness, and fostering patient loyalty. The ideal candidate is an experienced retail leader with strong sales, communication, organizational, and problem-solving skills who is passionate about delivering exceptional service.

• Deliver an exceptional patient experience by maintaining a welcoming, professional, and service-oriented dispensary environment.
• Lead by example in greeting and assisting every patient while maintaining high standards of customer service and product knowledge.
• Assist the General Manager with organizing, planning, and implementing operational strategies and business initiatives.
• Supervise, coach, train, and develop dispensary employees to achieve individual and store performance objectives.
• Communicate expectations clearly and provide ongoing feedback, recognition, and performance coaching.
• Assist with employee scheduling to ensure appropriate staffing levels and achievement of business objectives.
• Monitor weekly, monthly, quarterly, and annual sales and operational goals and track progress toward established targets.
• Coordinate daily retail operations, including sales processes, ordering, payments, inventory, merchandising, and overall store execution.
• Maintain a clean, organized, safe, and professional dispensary environment.
• Motivate employees to perform at their highest level while promoting teamwork, accountability, and employee engagement.
• Maintain strong knowledge of the company's product portfolio, medical cannabis benefits, and applicable patient education resources.
• Provide patients with appropriate product information and education while utilizing available resources to understand their needs.
• Document relevant patient interactions and follow up on customer concerns requiring additional research or resolution.
• Identify opportunities for sales development and recommend training programs and techniques to improve team performance.
• Support product launches, promotions, company programs, and other retail initiatives.
• Execute merchandising standards and visual guidelines while ensuring products and displays are properly maintained.
• Ensure inventory and merchandise are maintained in excellent condition and presented appropriately.
• Maintain strict adherence to company policies, procedures, confidentiality requirements, and applicable laws and regulations.
• Communicate operational issues and business updates to the General Manager, Director of Retail Operations, and/or Customer Service Manager.
• Contribute to a positive, inclusive, collaborative, and professional workplace culture.
• Perform additional duties and responsibilities as assigned by management.

• Proven experience as a Retail Assistant Manager, Assistant General Manager, or comparable leadership role.
• At least two years of sales experience in a retail environment.
• Demonstr…