General Manager

Medical insurance, dental insurance, life insurance, vision insurance, paid time off, long term disability, 401(k)

Minimum Qualifications

• Minimum three years related hospitality management (or related field) experience required
• Customer experience required
• Must have a valid driver's license and successfully pass a motor vehicle check

Preferred Qualifications

• 2‑year degree highly preferred
• Basic knowledge of computers and software, including ability to use e‑mail, word processing, and spreadsheet software
• Ability to organize multiple projects, manage and prioritize multiple tasks, and meet deadlines
• Ability to manage and direct staff to perform daily job tasks
• Conversational or proficient in Spanish

• Frequently works in outside weather conditions and may be exposed to wet and/or humid conditions
• Occasionally works near moving mechanical parts and may be exposed to fumes, airborne particles, or toxic/caustic chemicals
• Typical moderate noise level in the work environment
• Associate required to travel within the local community; infrequent travel to other cities may be required, including air travel
• Occasionally pushes, pulls, lifts, and/or moves up to 25 pounds

• Read, write, and speak English and comprehend basic instructions
• Write effectively and grammatically correctly to generate short correspondence and memos
• Present information in one‑to‑one and small group situations to customers, clients, and associates
• Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property
• Conversational Spanish would be beneficial

Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring the hotel is viewed as an exceptional workplace.

Watch A Day in the Life video for General Manager

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
• Ensures that all guest‑related issues are resolved in a manner consistent with the company's goals and objectives
• Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards
• Completes daily room and Guest Ready room inspections
• Manages ESA Brand Standards and processes while pursuing continuous improvement
• Ensures proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
• Onboards and trains new associates, including Best Day Ever and Extended Stay University training course compliance
• Drives positive work environment through teamwork, leading by example with energy, enthusiasm, and recognition
• Partners with District Manager to generate optimal associate performance, including coaching, counseling, and enforcement of company policies in a consistent and fair manner
• Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
• Provides team members with the necessary tools and supplies to perform their jobs
• Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders and ensuring purchases are within budget and by approved vendors
• Efficiently manages rooms to keep all guest rooms in service
• Effectively manages and controls labor expenses by approving Daily Punches timely and utilizing the Productivity report to monitor and adjust accordingly to align with company labor standards
• Responsible for cash management, including collection of in‑house guest balances, and ensuring all Corporate Lodging procedures are in place to collect payment timely
• Ensures quality lead…