Assistant Manager

Description

We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow.

• - Assist the General Manager in overseeing the day-to-day operations of the car wash facility.
• - Implement and enforce company policies and procedures to ensure efficient operations.
• - Monitor and maintain inventory levels of chemicals, equipment, and other necessary items.
• - Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards.
• - Assist in scheduling and coordinating shifts, ensuring adequate staffing levels.

• - Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
• - Assist management to resolve customer issues and complaints in a timely and satisfactory manner.
• - Assist in training and guide staff members on delivering excellent customer service.
• - Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty.

• - Assist in training new team members.
• - Provide ongoing coaching, guidance, and performance feedback to the crew members.
• - Partnering with Site Manager on employee performance and productivity.
• - Foster a positive and collaborative work environment, promoting teamwork and employee morale.

• - Ensure employee compliance with all safety regulations and company policies while on duty.
• - Conduct regular safety inspections and implement corrective measures as needed.
• - Assist in training staff on safety protocols and procedures.
• - Maintain accurate records of incidents, accidents, and safety-related activities.

• - Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data.
• - Assist in budgeting and monitoring expenses to ensure financial targets are met.
• - Assist in the customer claims process, including documentation, de-escalation, and approval/denial.

• - High school diploma or equivalent
• - Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry.
• - Strong leadership and management skills, with the ability to motivate and inspire a team.
• - Excellent communication and interpersonal skills.
• - Strong problem-solving and decision-making abilities.
• - Proficient in using computer systems and software for administrative tasks.
• - Ability to work flexible hours, including weekends and holidays.
• - Must be able to walk, stand, bend, stoop, twist, etc. For extended periods of time and perform activities involving holding, grasping, pulling and turning
• - Must be willing to work in hot/cold weather conditions if necessary

• - Competitive Pay
• - Paid Time Off
• - Flexible Hours
• - Commissions
• - Health, Dental, and Vision insurance
• - 401K Match
• - Parental Leave

Joining our team as an Assistant Manager offers a rewarding opportunity to contribute to the success of our car wash facility while gaining valuable management experience. If you have a passion for customer service, team leadership, and operational excellence, we would love to hear from you.