Call Center Training Manager

Category :
Training Final date to receive applications

Ongoing until positions are filled.

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests. If you require reasonable accommodation during the application process, please contact us at  or contact us.

Assist with the development, implementation and improvement of contact center day-to-day Training operations.

Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations.

Recommend solutions for performance issues and potential areas of training.

Continue liaison efforts with client to ensure we meet all deadlines and expectations surrounding reporting and training events.

Manage, lead, motivate and develop training team members.

Coordinate efforts to ensure the full utilization of all site training facilities, processes, resources, and equipment.

Conduct training needs assessments and oversee the training function.

Provide support to Department Mangers and Client Services in response to departmental needs and statistic reporting.

Undertake exit interviews with disembarking employees and provide feedback to management as necessary.

Continuously seek and support new approaches, practices and processes to improve the efficiency of training services offered.

Resolve and respond to training issues and questions from leaders and employees on the application and interpretation of processes, company policies and current legislation.

Maintain monthly reporting for all training events which will need to be accurately documented for all lines. Updates to Department Managers, Client Services, and Client weekly, and monthly.

Manage payroll for Trainers across multiple locations.

At least two years of experience of call center leadership.

Ability to travel and be extremely flexible with schedule to accommodate business…