Retail Sales Associate

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features high-quality, awarded cannabis products in America. With dozens of locations nationwide, Sunnyside® dispensaries provide a welcoming, judgment-free place to shop for all cannabis journeys.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. Our SEED™ initiative supports equal opportunity for all to learn and work in cannabis, reflecting the communities we serve. We aim to revolutionize and lead the nation’s cannabis industry with quality, consistency, integrity and professionalism.

If you’re interested in joining our mission, click the below links to join our team today!

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by adhering to regulations and promoting the clinical efficacy of cannabis. We strive for professionalism and precision in every market we move into.

The Wellness Advisor at Sunnyside
* will advise customers (recreational, medicinal and caregivers) in selecting appropriate cannabis products and act as an ambassador of the company’s mission. You will use customer service, product knowledge, and compliance with state regulations to ensure a best-in-class experience. Wellness Advisors manage the customer lifecycle from check-in through consultation, order fulfillment to checkout, with compliance at the forefront of all tasks.

At Sunnyside, we emphasize training, development, diversity and authenticity to support employee growth. As a Wellness Advisor, you will have:

• The opportunity to learn fundamental cannabis product knowledge and industry compliance standards
• Training to navigate different customer interactions
• A consultative and personalized sales approach
• Experience in a dynamic role combining problem solving, inventory management, teamwork, technical skills and customer service

Our dispensaries are typically open 7 days a week, with flexibility to work across opening/closing shifts, weekends and holidays. Part-time schedules are 15-25 hours per week, typically centered around peak hours.

• Energetic with strong interpersonal skills; collaboration is key to our team’s success
• Enjoy helping people; consultative customer engagement is vital to loyalty
• Resilient and agile; you view challenges as opportunities to learn
• High integrity in a highly regulated industry

• Greet customers and provide a best-in-class experience
• Build relationships by listening to customer needs and fostering a welcoming environment
• Educate customers on cannabis products and their effects to aid selection
• Apply selling and cross-selling techniques to build baskets
• Verify proper documentation and IDs
• Ensure accuracy of orders dispensed in a timely fashion
• Label and package customer orders
• Perform accurate cash handling in the POS following SOPs
• Maintain records of dispensary activities in line with state regulations and company standards
• Perform routine inventory counts and ensure stock is organized and compliant
• Assist managers with organizing sales floor merchandise and displays
• Ensure store security and safety compliance per SOPs
• Maintain an organized and clean store environment
• Escalate employee or customer issues to management

• High School Diploma or equivalent
• Minimum 1 year of customer service experience; retail or hospitality preferred
• Flexibility to work shifts including opening, closing, weekends and holidays
• Excellent customer service and ability to engage with customers
• Ability to learn and apply technical and product information in a professional consultative manner
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)

Cresco Labs offers eligible employees a comprehensive benefits package, including major medical, dental and vision insurance, a 401(k) match, FSA/HSA, LTD/STD, life insurance and AD&D. Paid holidays and PTO, plus potential discretionary bonuses, stock options and employee discounts. Benefits eligibility varies by role, location and employment type.

Pay Range: $16 - $16 USD.

• Must be 21 years of age or older to apply
• Must comply with all legal and company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.