Member Specialist - FLEX

Sam's Club #6387 – 7001 Park Blvd, Pinellas Park, FL

Ensures area of responsibility is maintained in accordance with Company policies by handling returns, zoning the area, arranging merchandise, and identifying shrink and damages. Provides member service at exit and self‑checkout areas, assists members with purchasing decisions, guides about self‑checkouts, and processes payments, returns, refunds, and exchanges. Secures and safeguards assets, maintains logs, executes emergency response, and ensures compliance with security practices.

Trains Member Frontline Service associates on company processes, technology, and program rollouts. Completes assignments using company policies, data, and resources, collaborates with managers, co‑workers, and customers, identifies priorities, and recommends improvement opportunities. Applies company ethics, the Open Door Policy, and related action plans.

• Maintain area of responsibility, handle returns, zone area, arrange merchandise, identify shrink and damages.
• Provide member service at exit, review receipts, acknowledge members, identify needs, assist purchasing decisions, locate merchandise.
• Maintain self‑checkout area, resolve member issues, promote Sam’s Club products, guide use of self‑service technology, process purchases, handle payments, returns, refunds, and exchanges.
• Secure assets and property, observe potential criminal activity, log documentation, execute emergency response, ensure security and safety compliance.
• Train new Member Frontline Service associates on processes, technology tools, new program rollouts, and continuous learning.
• Adhere to company policies, ethics, Open Door Policy, and execute business processes.
• Complete work assignments using policies, data, resources; collaborate with managers, co‑workers, and customers; prioritize, meet deadlines, communicate progress, recommend improvement opportunities; adapt to change.

• Retail experience, including operating front‑end equipment (cash register) and mobile retail applications.

• Retail experience, including operating front‑end equipment (cash register) and mobile retail applications.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; additional PTO/PPTO for vacation, sick leave, holidays; meets or exceeds local pay‑sick‑leave laws.
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, more.
• Live Better U: fully covered tuition, books, and fees for 100% of degree and certificate programs.

The hourly wage range for this position is $17.00 to $25.00. Additional compensation in the form of premiums may be paid ranging from $0.35 to $3.00 per hour under specific circumstances.

7001 Park Blvd, Pinellas Park, FL