Merchandise Customer Support Specialist

Benefits/Perks

• Competitive wages
• Career Growth Opportunities
• Fun and Energetic Environment
• Ongoing training
• Employee Discount

We're not looking for someone to simply sell products.

We're looking for someone who genuinely enjoys people.

Every day, you'll meet customers from every walk of life. One person may be celebrating an engagement. The next may be pawning an item because they're facing a difficult week. The ability to recognize those differences—and meet people with the appropriate level of empathy, enthusiasm, and professionalism—is one of the most valuable skills you can bring to our team.

If you're someone that naturally reads the room, enjoys conversations, and can make people feel comfortable regardless of why they're walking through our doors, we'd love to meet you.

You do not need pawn industry experience.

What you do need is the right personality.

We'll teach you everything from evaluating jewelry and precious metals to customer service, state regulations, and the many other knowledge areas this position requires.

No two days are the same. You'll continually learn about fascinating items, meet incredible people, and develop valuable skills that few careers offer. If you enjoy solving problems, helping people, and expanding your knowledge every day, you'll fit right in.

If this sounds like you, we'd love to hear from you.

• Welcome every customer with professionalism, and genuine enthusiasm.
• Read customer emotions and adapt your communication style to each situation with respect.
• Build trust through honest, knowledgeable, and solution-oriented service.
• Assist customers with buying, selling, pawning, and redeeming merchandise.
• Learn to identify and evaluate jewelry, precious metals, firearms, electronics, tools, musical instruments, luxury goods, and other valuables.
• Accurately complete transactions while following company policies and state and federal regulations.
• Explain loan terms, product features, and store policies clearly and confidently.
• Answer phone calls, text inquiries, and assist customers through multiple communication channels.
• Merchandise, clean, and organize the showroom to create an inviting experience.
• Test, inspect, and prepare merchandise for sale.
• Work collaboratively with teammates to achieve sales and customer service goals.
• Maintain a clean, safe, and organized work environment.
• Demonstrate a willingness to learn, accept feedback, and continuously improve.
• Continuously learn about products, industry trends, and valuation techniques through ongoing training.
• Represent the company with integrity, professionalism, and a positive attitude in every customer interaction.

• High School Diploma or equivalent
• Must be able to lift and carry up to 25 pounds
• Ability to stand for extended periods throughout the workday
• Ability to read, count, write, and communicate clearly and effectively
• Strong Attention to Detail
• Ability to recognize and respond appropriately to different customer personalities and situations
• Ability to follow established store policies and comply with all applicable state and federal regulations
• Ability to Self-Motivate
• Dependable with a strong work ethic and a positive attitude.
• Willingness to work well in a team environment
• Ability to quickly and accurately work a register
• Willingness to work a flexible schedule including weekends
• Ability to pass required background checks and legally work in the United States.
• Fluent in both English and Spanish.
• Previous experience in customer service, retail, hospitality, banking, jewelry, firearms, or sales.
• Experience handling cash and balancing transactions.
• Comfortable speaking with customers in person, over the phone, and through text or email.
• Interest in learning about jewelry, precious metals, watches, firearms, electronics, tools, and other valuable merchandise.

• Paid vacation after eligibility requirements are met.
• Paid sick time after eligibility requirements are met.
• Paid holidays.
• Ongoing paid training and professional development.
• Opportunities for advancement and increased responsibility.
• Employee discounts.