Retail Merchandising Support Associate, Aventura

Be part of an amazing story. Macy’s is more than just a store. It’s a story that has captured the hearts and minds of America for more than 160 years—an ever‑evolving blend of innovation, tradition, and memorable moments, from the Macy’s 4th of July Fireworks to the Thanksgiving Day Parade. These stories make Macy’s a special place to work.

As a Merchandising Colleague (Front of House Colleague), you will deliver a seamless, inspiring in‑store experience. Your responsibilities include executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well‑organized & shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date. You will be a visible and welcoming presence, greeting customers with genuine hospitality, offering assistance, and supporting the overall atmosphere of hospitality and positivity.

• Begin each day energized, greet teammates, and prepare the sales floor.
• Support visual merchandising by updating mannequins, resetting floor layouts, and aligning displays with company directives.
• Engage customers with warm welcomes, eye contact, personal conversation, and active listening, building relationships that bring customers back.
• Keep floor and fitting rooms open, update signs and pricing, replenish merchandise, and support any needed merchandise moves.
• Finish strong by sharing loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you.
• Collaborate across teams to wrap up tasks, reorganize the department, and prepare a successful tomorrow.
• Honor a culture where service starts with each other, supporting teammates with honesty, care, and collaboration.
• Continuously strive for excellence by improving daily, achieving sales goals, and learning from each other to deliver store results.

• Flexible availability, including days, evenings, weekends, and holidays with reliable punctuality.
• Effective communication with customers, co‑workers, and supervisors.
• Understanding of employment policies and safety rules in English.
• Ability to create connections, help the store reach sales goals, and participate in sales‑boosting events.
• Creation of a welcoming, friendly environment that fosters meaningful conversations.
• Product knowledge sufficient to give expert guidance about features and choices.
• Responsible for opening credit accounts and sharing loyalty benefits.
• Effective use of point‑of‑sale technology and digital tools to streamline transactions.
• Seamless collaboration with colleagues at all levels to drive sales and elevate the customer experience.
• Ability to meet daily sales goal challenges.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting up to 50 lbs., stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

• Competitive pay and benefits, including comprehensive health and wellness coverage and 401(k) match.
• Paid time off, eight paid holidays, and continuous learning & leadership development.
• Merchandise discounts, performance‑based incentives, and annual merit review.
• Employee Assistance Program offering mental health counseling and legal/financial advice.
• Access to the full menu of benefits at
• Opportunities to join Colleague Resource Groups and volunteer.

This is a great time to join Macy’s! Whether you’re helping customers find the perfect gift, streamlining operations, enhancing the online shopping experience, buying on‑trend merchandise, or designing for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives.

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive workplace environment.