Xfinity Retail Service Associate

Job Summary

Support the store team to deliver a best‑in‑class experience for customers. Provide great support to customers and the store team while working to continuously improve the store environment and processes.

• Act as a go‑to resource for technology, company products and services, supporting front‑ and back‑of‑store operations.
• Maintain a clean, safe, and accessible sales floor; regularly scan for and report exceptions.
• Greet customers and connect sales opportunities with a sales consultant when appropriate.
• Demonstrate Xfinity services and technology to new customers, ensuring they understand basics of Xfinity services.
• Perform non‑sales customer service transactions including equipment returns, swaps, and in‑store pick‑up for online orders.
• Serve as an in‑store expert for Xfinity Mobile support, providing post‑sales support for device data transfers and phone number ports.
• Assist onboarding of Xfinity Mobile customers, helping with account setup, data transfer, device education, and account‑setup errors.
• Support inventory and merchandising: inspect back‑of‑store for cleanliness and proper placement, assist with receiving and stocking inventory, conduct weekly cycle counts, and identify process improvements.
• Contribute to continuous improvement by suggesting enhancements to store processes and customer experience.
• Adapt quickly to store management priorities and directions while maintaining professionalism and integrity.
• Carry and lift items up to 25‑pound boxes; stand and move throughout the store continuously.
• Maintain regular, consistent, and punctual attendance; work nights and weekends, variable schedules, and overtime as needed.
• Perform any other duties and responsibilities as assigned.

• High School diploma or equivalent; GED acceptable.
• 0–2 years of related experience.
• Strong communication, customer‑focused attitude, and professional integrity.
• Resilient, self‑motivated, and a team player with good workplace organization.

Base Pay: $15.00

Comcast is an EEO/AA/Drug Free Workplace.