Mobile Associate, Store-in-Store, Bilingual - Retail Sales

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That's how we're UNSTOPPABLE for our employees!

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs to deepen relationships and ensure satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products, processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be customer ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures.
  
  Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to manager.
• Be customer‑obsessed: passionate, friendly, engaging; connect on a personal level, match pace of customer, build rapport, trust and loyalty. Exceed expectations, drive sales activity by proactively reaching out to potential customers, follow up, capture referrals, manage Be Back processes, build relationships with new and existing customers. Ability to perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup through device support and account servicing.

• High School Diploma or GED (Required)
• Six months of customer service and/or sales experience, retail environment preferred (Preferred)

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
  Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No
Safety Sensitive Position:
No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives.

All employees are eligible for an annual stock grant.

Full and part‑time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays—about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually—paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition…