Loss Prevention Specialist

Full Time – Lake Worth Beach, FL, US

$47,500.00 Annually

• Awareness & Prevention
  • Communicates, trains, and educates security and loss prevention programs and strategies.
  • Ensures and provides open and honest communication that encourages all team members to avoid places that could endanger themselves, donors or customers.
  • Communicates and supports Goodwill’s drug‑free workplace, strives for and maintains a positive work environment following Goodwill’s Core Values and Guiding Principles.
  • Understands represents Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non‑work related), and theft or other related offenses.
  • Supports assessment, creation, and training of loss prevention and asset protection strategies to determine effectiveness and make necessary changes to support business needs.
• Facility Protection and Corporate Security
  • Investigates disturbances such as alarm calls, unlawful intrusion/trespass, fires, property damage, and other loss as needed.
  • Assists with integrity and elements of facility physical security system including locks, key control and issuing (including vehicles, fobs/access control, and alarm systems as assigned based on territory).
  • Assists with managing all aspects of key and alarm control access and procedures.
  • Monitors facilities for security, loss prevention, and other operational activities using video surveillance system.
• Partnership
  • Partners with stakeholders/ different appropriate department leaders and manages process to ensure that all open cases are closed timely.
  • Monitors and utilizes Loss Prevention Support (LP Support) Helpdesk system to address, triage, and resolve issues and departmental requests in a timely fashion per Service Level Agreement (SLA) timelines.
  • Monitors Digital Video Recording at designated facilities and communicates operational/placement/quality issues.
  • Respond and assist to all critical incidents and emergency response situations including communication, problem solving, and remediation.
  • Training
    • Ensures 100% customer satisfaction and buy‑in while delivering training.
    • Partners in new hire orientation Loss Prevention training and supports Safety training as assigned.
    • Supports Leadership by providing feedback and coaching while on the field.
    • Assist in the developing of Loss Prevention related training courses or content.

Medical, Dental, & Vision Insurance;
Employer Paid Life Insurance; 401K Retirement Plan with Employer Match;
Paid Time Off; 25% Store Discount;
Daily Pay;
Teladoc copays covered by Goodwill;
Access to a Life Coach;
Training and Development Opportunities;
Education Assistance and Incentives;
Comprehensive Wellness Program with Incentives.

• Ability to provide one‑on‑one and group training and knowledge sharing.
• Effective communication, decision‑making, and problem‑solving skills.
• Effective team building and business partner in all aspects of the organization.
• Excellent conflict resolution, negotiation, and interview skills.
• Proficiency with Microsoft Office, Excel, Word, Outlook, PowerPoint.
• Strong public relations and customer service skills.
• Proficiency in operating digital platforms and systems including RM/LP management and video systems.
• Ability to maintain high level of confidentiality regarding investigations and employee information.
• Ability to develop and maintain effective working relationships.

• 2‑5 years+: loss prevention/asset protection experience in a multi‑unit capacity preferred, or equivalent experience.
• Minimum 2 years: CCTV, Burglar, Fire alarm Maintenance/Monitoring technical skills.
• LPQ/LPC, Wicklander‑Zulawski Interview and Interrogation, or other certification a plus.

• Incumbent must possess a valid driver’s license and be able to drive a privately owned vehicle to travel throughout the Goodwill territory to visit stores and locations, on a regular and recurring basis.
• Occasionally and only under special circumstances, incumbents may be required to drive a company vehicle.
• Must be available to work a flexible schedule including days, nights and weekends to meet the needs of the organization.
• This position is safety‑sensitive and requires drug testing.
• This role may require access to facility keys and alarm systems.