Transportation & Fleet Manager

We are offering a $5,000.00 sign-on bonus for the position of Transportation & Fleet Manager.

The purpose of this position is to manage, coordinate, and oversee the daily operations, services, and development of the City’s Transportation Division, inclusive of Transit services, while also providing operational oversight and coordination of the City’s fleet assets, including shuttle buses and municipal vehicles.

This position ensures efficient, safe, and cost-effective transit and fleet operations, supporting both service delivery and asset management functions across the City.

This is a mid-level management and Essential Personnel position. The incumbent exercises independent judgement in managing transportation and transit services, transportation infrastructure, and coordinating fleet-related operations, working closely with the Fleet Department and City leadership to ensure continuity of operations and service excellence.

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent may be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Develops and implements policies, procedures, and performance standards for all areas of shuttle operation.
• Directs and supervises daily transit operations, ensuring high-quality service delivery.
• Plans transit routes, work assignments and equipment allocations to meet operational goals, including daily shuttle service, regional connectivity, and City sponsored events.
• Oversees dispatch operations, including emergency response coordination for personnel and vehicles.
• Coordinates and conducts personnel recruitment, training and orientation.
• Monitors and evaluates operational performance using ridership data, service metrics, and customer feedback.
• Ensures compliance with all Federal, State, County, and local regulations related to public transit operations, including System Safety and Security Program Plans.
• Manages fleet condition, utilization, and lifecycle needs, including identifying replacement and maintenance priorities.
• Analyzes operations and implements changes as required to ensure efficiency and effectiveness of both transit services and fleet usage.
• Responds to inquiries concerning transportation services; resolves passenger complaints and service issues.
• Maintains documentation and prepares reports on service and equipment, including vehicle inspections, mileage, travel time, ridership, maintenance coordination, accidents, injuries, and incidents.
• Routinely inspects vehicles according to Maintenance and Safety standards and procedures to ensure proper working condition.
• Supports implementation and monitoring of fleet/shuttle related systems, including GPS, cameras, passenger counters, and related software platforms.
• Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service.
• Coordinates with the Communications/Media Division to implement marketing, public relations, and promotional services for the shuttle program.
• Conducts surveys of shuttle ridership and the community to monitor efficiency and effectiveness of services.
• Develops, monitors, and adheres to budgets and fund allocations; assists with budget planning related to transit and transportation operations and fleet usage.
• Identifies and recommends cost-control measures related to service delivery, fuel usage, maintenance coordination, and fleet efficiency.
• Establishes and maintains local, regional, and national transit contacts beneficial to the City.
• Assists the Director by coordinating with FDOT, MDT, FTA, and other funding or permitting agencies.
• Establishes fleet/transportation management standards, preventive maintenance programs, and replacement schedules aligned with industry best practices.
• Researches funding opportunities and assists with grant applications for capital and operational needs.
• Manages and monitors operational technologies and service quality tools to ensure high levels of service delivery.
• Serves as liaison between the City and the Office of the Citizens Independent Transportation Trust as well as assisting Finance with quarterly and annual reports.
• Performs other related duties as assigned.

• Knowledge of transit operations and general fleet management practices, policies, and procedures.

• Knowledge of legal and regulatory requirements for public transit systems, including operations, safety, and equipment standards.
• Understanding of fleet coordination principles, including maintenance scheduling, vehicle utilization, and lifecycle considerations.
• Knowledge of service contract specifications, funding and permitting agencies, route management and scheduling, and public relations methods.
• Ability to develop and implement policies, procedures, and performance standards.
• Ability to manage, supervise, and train personnel effectively.
• Ability to coordinate…