Records Specialist - Registrar's Office

Records Specialist
Registrar’s Office

Full-Time

• Research and process outgoing official transcript requests
• Update student records with grade changes, Credit for Prior Learning (CPL) and exam scores
• Process permanent record updates (address, name change, citizenship, social security number)
• Evaluate college transcripts including domestic, military, and international transcripts
• Collaborate with academic departments regarding transfer equivalencies
• Build course articulations onto student’s record
• Maintain data files in Ellucian Banner, Banner Document Management (BDM) and the Transfer Equivalency System (TES)
• Monitor multiple departmental email accounts
• Council and provide customer service to students, faculty, staff and the public via phone, email and walk-ins
• Maintain a comprehensive understanding of the Registrar’s Office and university policies and procedures
• Provide administrative support as needed to Assistant Registrar for Transfer Articulation

• High school diploma or GED
• Knowledge of Microsoft Office Word, Excel and Access
• Demonstrated ability to learn different and new technologies
• Experience using email programs
• Excellent organizational skills and attention to detail
• Demonstrated ability to handle difficult interactions with diplomacy, tact and in a confidential manner
• Excellent communication skills (verbal, written, and interpersonal)
• Work history emphasizes an understanding of customer service and reflects an ability to work with high volume of telephone and customer contacts
• Demonstrated ability to handle multiple tasks with frequent interruptions
• Demonstrated ability to synthesize information to make independent decisions with minimal supervision
• Ability to interact effectively with faculty, staff, students and the public

Final date to receive applications: To ensure full consideration, application materials must be received by September 25, 2026. The position is available immediately and will remain open until filled.

Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching, and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society.
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