MO SEMO - Job Center Assistant

Job Description:

Position:
Part-time Monday-Friday 7 hours per day Salary: $ 39,375.00 annually

Essential Functions:

Serve as the first point of contact for customers, employers, visitors, and partners by providing professional, courteous, and welcoming customer service.

Provide front desk coverage, answer and direct incoming telephone calls, respond to inquiries, and schedule appointments in accordance with Job Center procedures.

Provide information regarding Job Center services, workforce programs, workshops, hiring events, and community resources.

Assist customers with Wagner-Peyser registration, enrollment activities, and workforce system navigation.

Conduct customer intake activities, collect required documentation, and maintain accurate customer records in workforce management systems.

Assist customers with job search activities, labor market information, career services, and utilization of Job Center resources.

Assess customer needs and facilitate referrals to workforce programs, partner agencies, and community resources to ensure access to appropriate services.

Coordinate with Job Center team members and partners to support timely service delivery and positive customer outcomes.

Document customer interactions, referrals, and activities in accordance with program requirements and established procedures.

Provide basic assistance to customers regarding unemployment insurance processes, online systems, and available resources, referring specialized issues to appropriate state staff.

Assist customers with identity verification requirements, including gathering, uploading, and processing required documentation while maintaining confidentiality.

Support Job Center operations through data entry, filing, scanning, document management, and other administrative functions.

Assist with workshops, orientations, hiring events, outreach activities, and special projects as assigned.

Monitor resource room operations and assist customers with computers, printers, and other office technology.

Maintain confidentiality of customer information and ensure compliance with all applicable federal, state, local, and organizational policies and procedures.

Work collaboratively with Job Center team members and partners to support effective customer flow, service delivery, and achievement of workforce system goals.

Perform other duties as assigned by the Board and/or EDSI leadership.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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