Customer Service & Billing Representative

Job Overview

We are seeking an organized, detail-oriented Customer Service & Billing Representative for a full-time, on-site position at our manufacturing facility. In this dynamic role, you will be the core point of contact for a diverse client base, managing accounts for walk-in, e-commerce, and distributor customers . You will handle the entire order cycle, directly utilizing Quick Books and Odoo daily to manage data entry, invoicing, and collections.

Because we manufacture our products in-house, you will collaborate closely with production and warehouse teams, using our batch-number tracking system to ensure accurate inventory control and order fulfillment.

• Provide friendly, professional, and face-to-face assistance to walk-in customers .
• Manage and resolve incoming inquiries from e-commerce and distributor channels via phone and email.
• Educate clients neutrally on product specifications, availability, and lead times based on current production.
• Process customer returns, credits, and exchange requests according to company policy.

• Input all incoming wholesale, online, and counter orders accurately into Odoo and Quick Books .
• Verify and track physical inventory levels utilizing our batch-number allocation system .
• Coordinate directly with the in-house manufacturing team to monitor order statuses and production schedules.
• Generate warehouse picking slips and packing lists tied to specific product batches.

• Generate and email precise customer invoices immediately upon order fulfillment.
• Audit past-due aging reports daily to identify outstanding client accounts.
• Conduct courteous, professional payment reminders regarding open balances and payment terms .
• Investigate, document, and resolve billing disputes, pricing miscalculations, or short-payments.

• Experience:
  
  2-3 years in customer service or accounts receivable, preferably within a manufacturing or distribution environment .
• Software Proficiency:
  Required daily operational experience with Odoo ERP and Quick Books accounting systems.
• Inventory Knowledge:
  Previous exposure to inventory management software, specifically lot tracking or batch-number control , is highly preferred.
• Communication:
  Exceptional verbal and written skills, with the ability to balance strict collection policies with excellent customer care.

Work Structure:
Must be able to work 100% on-site and comfortably pivot between office desk work and front-counter customer interaction.

We value our team members and offer a competitive, comprehensive benefits package to support your health, financial well-being, and work-life balance:

• Medical Insurance:
  Comprehensive medical benefits plan with company contribution .
• Supplemental Health:
  Company-sponsored dental and vision packages.
• Life & Disability:
  Company-sponsored life insurance and long-term disability (LTD) protection.
• Retirement Plan:
  Company- matching retirement plan to support your long-term savings.
• Paid Time Off (PTO):
  Accrued paid vacation time and dedicated paid sick time .
• Paid Holidays:
  Paid time off for observed company holidays .