Divisional Lead Coordinator

Divisional Lead Coordinator – HVAC

Liberty Service Partners

Location: Cape Girardeau, MO

Schedule: Monday–Friday, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM, with occasional evening and weekend support

Liberty Service Partners is looking for an energetic, people-oriented Divisional Lead Coordinator to support HVAC businesses across our Wrench Division.

In this role, you'll be the first point of contact for potential customers who have expressed interest in HVAC services. Your job is to connect with them quickly, understand what they need, provide an excellent customer experience, and help get them connected with the right local team by scheduling their appointment.

This is a high-volume, phone-based customer service and lead coordination role
. We're looking for someone who genuinely enjoys talking to people, is confident on the phone, takes ownership of follow-up, and understands the importance of making every lead count.

You’ll also be joining us at an exciting time. This position will be at the ground level of building out a divisional lead coordination function, creating an excellent opportunity for someone who wants to take ownership, help shape processes, and grow as the team expands.

• Connect with prospective customers who have expressed interest in HVAC services
• Respond quickly and professionally to new inbound leads
• Make outbound follow-up calls to customers who have not yet scheduled
• Ask the right questions to understand each customer’s needs and connect them with the appropriate service
• Schedule appointments for HVAC locations across the Wrench Division
• Provide a friendly, helpful, and professional experience during every customer interaction
• Consistently follow up on open leads to ensure potential customers don’t fall through the cracks
• Manage a high volume of phone activity and customer interactions throughout the day
• Accurately document lead activity, customer information, and appointment details
• Coordinate with local teams to ensure appointments and customer needs are communicated appropriately
• Track lead outcomes and help identify opportunities to improve response times, follow-up, and booking rates
• Help establish processes and best practices as the divisional lead coordination team grows

• Previous experience in customer service, call center operations, telemarketing, appointment setting, lead coordination, or another phone-heavy customer-facing role
• Previous lead coordination or appointment-setting experience is highly preferred
• Experience with Service Titan is a major plus
• HVAC, plumbing, electrical, or other residential home services experience is strongly preferred
• Extremely comfortable and confident communicating with customers by phone
• Warm, personable, and able to build rapport quickly
• Strong customer service instincts with a proactive, results-oriented mindset
• Self-starter who takes ownership and doesn’t wait to be told when a customer needs follow-up
• Persistent and comfortable making multiple follow-up attempts when needed
• Highly organized and able to manage leads across multiple locations
• Comfortable working in a fast-paced environment where responsiveness matters
• Team-oriented, adaptable, and excited about helping build a new function

You’re someone who loves talking to people and helping them get what they need
.

When a new lead comes in, your instinct is to respond quickly. When you don’t reach someone the first time, you follow up. When a customer isn’t sure what they need, you’re comfortable asking questions, explaining the next step, and making the process easy for them.

You understand that you aren’t there to sell HVAC equipment over the phone — you’re there to make sure…