Customer Service Specialist

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** Current Saint Francis Colleagues - Please click to login and apply.
**** JOB SUMMARY
** The Customer Service Specialist is responsible for handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person. Customer Service Specialist should possess basic knowledge of policy and processes utilized by the Combined Billing Office and use system programs and edits to efficiently assist customers without transferring or referring to others.

Customer Service Specialist will be responsible for scanning of financial documentation received on accounts to the electronic record and proper indexing of those records. The Customer Service Specialist will be responsible for accurate and timely distribution of mail to appropriate office staff. Customer Service Specialist will be responsible for the daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted.

They should troubleshoot and mitigate corrective actions needed to rectify known issues. Responsible for working and maintaining work queues associated with the position. Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center. Constantly works with and maintains restricted or confidential information from many sources within the Medical Center. Any and all duties as assigned by Assistant Manager, Manager or Director.
** JOB DETAILS AND REQUIREMENTS
** Type:
Full Time (80 hours per 2 week pay period, with benefits)
Typical Hours for This Position:
Monday-Friday 8:00am-4:30pmRemote or hybrid opportunities available upon completion of successful training

Education:

- High School Diploma or equivalent- required
- Accounting courses or training- preferred

Certification & Licensures:

N/A

Experience:

- Minimum of one (1) year healthcare, finance, business, call center, or customer service experience- preferred

Saint Francis Healthcare System is committed to a compensation philosophy that aligns to the fiftieth percentile of the marketplace, while also crediting applicable and/or relevant work experience when computing compensation offers for selected candidates. Internal equity is factored into all offers presented to candidates.

Minimum hourly rate: $15.00/hour

A relevant and up to date general benefits description may be found on our website:
** ADDITIONAL INFORMATION
** Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12‑bed hospital has grown into the region’s leading healthcare system—recognized nationally for exceptional quality, safety, and patient experience.

Today, Saint Francis serves more than
** 715,000 people
** across five states. With a
** 306‑bed Medical Center**, nearly
** 3,000 team members**, and over
** 300 providers**, Saint Francis is not only the largest healthcare system between St. Louis and Memphis—it’s a powerful economic anchor for the communities it serves.

You’ll find more than
** 50 specialties**, the region’s
** only Level III Emergency and Trauma Center**, and southeast Missouri’s first
** Level III NICU**. The system’s employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area’s primary care providers.
** A Mission That Matters
** At Saint Francis, you’re not just doing a job - you’re part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.
** Mission
* * To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.
** Vision
* * To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.
** Values You Can Feel Every Day**
* ** Integrity:
** Doing what’s right, even when no one is watching
* ** Stewardship:
** Managing resources wisely for the future
* ** Faith:
** Believing in a purpose greater than ourselves
* ** Hope:
** Lifting up…