Program Technician

Job Overview

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be located in the Cape Girardeau County Child Support Office based at 471 Siemers Dr., Cape Girardeau, MO.

As a Benefit Program Technician you will serve Missouri residents by assessing their child support needs during phone calls and in-person visits. You will assist and help guide them through the process of establishing paternity and orders for child support, modifying child support orders, and making/receiving support payments. You will answer phone calls with questions related to our programs and resources, take and distribute information as necessary, scan and index information received, and enter information into our computer-based systems as appropriate.

In order to succeed in this role, you must have at least 4 years of customer service experience or a Bachelor’s Degree. You should be personable, compassionate, non‑judgmental, possess excellent customer service skills, typing skills, and be detail oriented.

Lack of post‑secondary education will not be used as the sole basis for denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time‑of‑service pay).

Accepting applications from all qualified applicants.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, a Total Compensation Calculator is available. The Total Compensation Calculator and other applicant resources can be found here.

FSD.Personnel.gov