Account Manager

Do you want to join an organization that invests in you as an Account Manager? At Advantage Trust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

The Account Manager role is responsible for supporting the onboarding, implementation, and overall account health maintenance of our members. Responsible for delivering best in class service to company membership and stakeholders to ensure implementation and alignment of supply chain solutions. Driving business growth within portfolio of assigned accounts; key drivers are helping our members reduce costs, improve quality, achieve standardization, and eliminate waste.

Responsible for establishing and maintaining professional business relationships with members, vendors, and internal teams. Ability to work collaboratively as part of a team, delivering high quality work in a high demand work environment, is key. Assures all business partners have an outstanding experience with Health Trust such that they would recommend and promote our services to others.

• Establishes and maintains professional business relationships, expedites Health Trust contract participation and aligns Health Trust service-line solutions for the benefit of assigned members.
• Acts as liaison between members and our internal teams to ensure timely and successful delivery of our solutions.
• Achieve reputation for consistent quality, process and work-flow discipline, task execution, judicious exception, and risk management.
• Continually works to improve company and individual performance through measures of reliability, transparency, competency, sincerity, fairness, and vulnerability.
• Collaborate with both external and internal colleagues to identify opportunities for process improvement and to deliver more efficient and consistent customer value.

• Manage and maintain levels of accounts to include multi location groups, small ASCs, and up to $ 1 Mil in annual spend per group
• Support company growth through direct supplier referrals, independent member onboarding, and association pipelines.
• Provide new account onboarding education to members on a GPO supply chain opportunities and compliance.
• Follow cross-department communication ensuring all account information is updated timely and accurately in our customer relationship management system.
• Develop distribution rep relationships with a minimum of 50+ field reps as a future source of new accounts and support overall alignment to distribution supplier contract.
• Understanding of risk in member base and how to offset potential threats

• Educate members on core portfolio through distributed and direct contracts, program requirements and overall benefits of GPO membership.
• Recognize and support account maintenance and overall compliance of full portfolio penetration with additional areas of non-medical and purchased services.
• Understand governance, purpose, and role of cost analytics with the ability to navigate cost conversations with both members and distributors around flexible markup.
• Complete project-based initiatives that support membership and distribution accuracy and maintenance.
• Performs other duties as assigned

• Bachelor’s Degree – Preferred
• High School Graduate/Equivalent – Required
• 3+ years of experience in customer service and/or relationship building - Required
• Or equivalent combination of education and/or experience

Advantage Trust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock…