Licensed Medicare Agent

Alliant Insurance is hiring a Licensed Medicare Insurance Agent for our Thomas Group Insurance (TIG) office in Cape Girardeau, MO.

Office

Location:

56 Doctors Park Dr, Cape Girardeau, MO 63703

Website:

Responsible for providing a wide variety of support services to promote the company's product portfolio via the telephone and internet to support and to increase company revenue and profit.

• Promote the company's product portfolio and provide service assistance to consumers.
• Respond to consumer inquiries through inbound and outbound calls as well as internet inquiries.
• Deliver prepared sales scripts to educate, inform and provide solutions to potential customers; describe solutions for individual sales situations.
• Communicate with consumers regularly regarding product information, rate changes and key benefits.
• Monitor compliance with program reporting rules and sales requirements.
• Update and maintain proprietary Lead Advantage System in accordance with policies and procedures.
• Document each consumer contact with detailed notes.
• Work collaboratively with fellow staff to advance the values and mission of the organization and Senior Market Sales by serving on relevant internal and external committees.
• Assist with special projects/assignments as requested by members of management.
• Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws in which the Company operates.
• Perform other duties as assigned.

• High School Diploma or GED Required.
• Bachelor's Degree in marketing or related field, or equivalent combination of education and experience.
• Three (3) or more years of general insurance industry or related field experience (financial services, marketing, web‑based business, business‑to‑business customer service or call center).
• Life/Health Insurance license.

• Active Life and Health Insurance license in resident state.
• Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the sales associate.
• Knowledge of the general industry procedures, practices and terminology.
• Skill in working effectively with inbound and outbound callers/customers.
• Skill in negotiating and problem solving to resolve internal and external conflicts.
• Skill in the use of office equipment including computer, fax, printer, telephone system, etc.
• Skill in time management and organization.
• Skill in maintaining effective working relationships with all customers, employees and the general public.
• Skill in project management.
• Proficient computer skills (Microsoft Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook).
• Ability to communicate effectively, both orally and in writing, in a constructive manner.
• Ability to approach and communicate with a wide range of personalities in a professional and courteous manner.
• Ability to remain patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situations.
• Ability to engage in effective interpersonal interaction, both verbal and written communication.
• Ability to persuade.
• Ability to run quotes for products.
• Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive to multiple urgent requests.
• Ability to read, write and communicate in English effectively.
• Ability to maintain all company policies, including confidentiality and safety policies.
• Ability to actively contribute to team effort.
• Ability to work independently, exercise independent judgment, and make and execute decisions.
• Ability to be a self‑starter, motivated and accomplish goals and tasks within a given time frame.
• Strong verbal and written proficiencies of the English language are required; bilingual (Spanish and English) preferred.

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