Field Service Technician ; Lakes and Region Job Cape Girardeau area,Missouri USA,Trades / Skilled Labor

Position: Field Service Technician 1 (Great Lakes and Surrounding Region)

Field Service Technician 1 (Great Lakes and Surrounding Region)

Fike Corporation, a rapidly growing international manufacturer of pressure relief, explosion protection, fire suppression and detection equipment, has an opportunity for a Field Service Technician 1 (Great Lakes and Surrounding Region) position. Fike is a privately held business located in Blue Springs, MO with over 400 employees locally & over 1,200 employees worldwide.

Job Summary

Entry level position emphasized on learning and development while working towards providing highly skilled electrical and mechanical support on maintenance and troubleshooting of Fike's Explosion Protection (EP) systems. Under close supervision and guidance, works towards providing onsite customer service and support for the maintenance services in varying conditions ranging from
-50 below zero to +120 degrees Fahrenheit in ever changing surroundings from coal dust to sterile pharmaceutical conditions. Travels 65-75% of the time, primarily domestic.

Primary Responsibilities

Learn and practice Fike Core Values:
Focus on customers. Respect each other. Work together. Be accountable. Think differently.

Assist with many projects relating to Fike supplied equipment.

Assist with job site problem analysis.

Along with team member(s), travel to various facilities nationwide as required.

Learn emergency rebuild, routine service, and troubleshoot problems at job sites.

Comply with Fike expense policy and provide weekly reports for customer billing and expense reimbursement.

Along with team members(s), participate in emergency/after-hours trips requiring immediate attention to meet customer schedules.

Learn knowledge of Fike systems and applications to assist in problem solving to both internal and external customers.

Document issues and findings and communicate effectively to required groups.

Ensure resources comply with all customer safety requirements.

Provide customer service in accordance with company policies, procedures and ISO-9001 requirements.

Maintain the confidentiality of all information processed.

Utilize Fike's electronic field service platform to prepare reports on work performed and document all pertinent information.

Learn to operate lift equipment safely, including working at heights, and obtain man lift certification as requested.

Complete in-person and on-line safety training.

Performs related duties as assigned. Regular and consistent attendance is required.

Essential Skills

Subject Matter Understanding, Analytical, Computer Applications, Electrical/Electronic, Mechanical, Troubleshooting, Verbal and Written Communication, Initiative, Project Management.

Work Environment

While performing the duties of this job, the employee is regularly required to walk, talk, hear, see, sit and use hands. Must be able to lift more than 75 pounds without the aid of equipment, climb ladders, and work in difficult situations such as elevated heights, off of man lifts, scaffolding, tight spaces, and ever changing environments. Must be able to travel for consecutive days.

Job

Qualifications

REQUIRED: High school diploma or equivalent. Mechanical or electrical aptitude. Solid verbal and written communication skills needed to accurately describe problems and communicate with customers. Valid driver's license. Must be able to obtain a Passport. Basic knowledge of Windows and/or Google Suite.

PREFERRED: Associate's degree in engineering or an equivalent combination of education and experience. Basic understanding of NFPA standards and other related code requirements. Experience in computer and/or security networking. Previous field service experience for an industrial product.

Compensation

The pay range for this position is $19.90 to $23.38 per hour. May increase depending on the level of experience of the candidate.

Working at Fike

At Fike, our people are our strength. In order to fulfill our greatest potential, we are committed to attracting, growing and retaining a diverse and inclusive workforce. Better, Together as One Fike! Plus, at Fike, we offer benefits and perks to help make you smile and feel like family.

Check out our competitive benefits package which includes:

Three Weeks Paid Time Off (PTO) pro-rated the first year & Paid Holidays
Medical Plans with FSA & HSA, Vision & Dental Plan
Paid Life and Long-term Disability Insurance
401(k) and Roth 401(k) Plan with Company Match Fully Vested on Day One!
Profit Sharing Bonus Program
Education Reimbursement
Employee Assistance Program
On-Site Fitness Center & Award Winning Wellness Program
Reimbursement for Safety Shoes & Glasses
Service awards & Recognition Program
Company Picnic, Quarterly Events and Holiday Lunch
Free Coffee/Tea, Lunch Utensils, Lunch Room Mini-mart, Free Parking

Refer to Req . Please visit our website at to fill out an application.

Fike is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national…