Case Manager - Supportive Services Veteran Families

Community Partnership of Southeast Missouri (CPSEMO) is seeking compassionate, motivated, and housing-focused professionals to join our team as SSVF Case Managers.

The SSVF Case Manager provides intensive, individualized case management to Veterans and their families who are experiencing or at risk of homelessness. This position will support approximately Veterans annually across CPSEMO's 14-county rural service area, helping participants quickly identify solutions to housing instability and achieve safe, stable, and sustainable housing.

The Case Manager is responsible for conducting participant intake and eligibility determination, implementing Rapid Resolution strategies when appropriate, developing individualized housing stabilization plans, conducting housing searches, engaging landlords, coordinating supportive services, and assisting participants with accessing financial, health care, employment, legal, and other community resources.

The Case Manager will utilize Housing First, Rapid Resolution, and Progressive Engagement approaches to provide flexible, participant-centered services while maintaining compliance with 38 CFR Part 62, VA SSVF guidance, and applicable program requirements.

Because CPSEMO serves a large rural geographic area, services will be provided through a combination of mobile case management, in-person outreach, office appointments, telephone communication, and coordinated engagement with community and VA systems.

• Conduct initial participant intake and assessment.
• Determine eligibility for SSVF services in accordance with applicable VA requirements and program policies.
• Collect and maintain required eligibility and verification documentation.
• Identify immediate housing needs, barriers, strengths, and available resources.
• Determine whether Rapid Resolution or other problem-solving/diversion strategies may resolve the household's housing crisis prior to enrollment when appropriate.
• Utilize the VA-approved Homeless Prevention Screening Tool for participants who may qualify under Category 1 prevention eligibility.
• Support program enrollment practices consistent with applicable SSVF requirements, including maintaining the required proportion of Category 2 (literally homeless) households.

• Utilize Rapid Resolution principles to identify immediate, practical solutions to housing crises.
• Engage participants in identifying existing resources, relationships, and potential alternatives to homelessness.
• Facilitate problem-solving conversations with family members, friends, landlords, and other appropriate parties when requested and appropriate.
• Help participants identify options that may prevent shelter entry or reduce the length of homelessness.
• Document Rapid Resolution activities and outcomes in accordance with program requirements.

• Develop individualized Housing Stabilization Plans with each enrolled household.
• Establish measurable goals and action steps related to housing placement and retention.
• Regularly monitor participant progress and update housing plans as circumstances change.
• Identify and address barriers to obtaining and maintaining housing.
• Provide intensive support during the housing search and transition process.
• Assist participants in developing skills and strategies necessary for long-term housing stability.

• Conduct active housing searches with participants.
• Identify affordable and appropriate housing opportunities throughout the service area.
• Develop and maintain relationships with landlords and property management companies.
• Contact landlords on behalf of participants when appropriate.
• Assist participants with rental applications, required documentation, and housing-related paperwork.
• Help identify and address barriers related to rental history, credit, income, criminal history, or other factors that may interfere with obtaining housing.
• Advocate for participants when appropriate while maintaining professional relationships with landlords and housing providers.
• Assist with lease-up and housing transition activities.

• Assess participant needs and determine when Temporary Financial Assistance may be appropriate.
• Coordinate and document TFA in accordance with applicable VA requirements, CPSEMO policies, and Progressive Engagement principles.
• Ensure financial assistance is connected to a clearly identified housing…