Front Desk & Retail Operations Co-ordinator Job Cape Town area,South Africa,Administrative/Clerical

Are you confident, organised, and passionate about delivering exceptional customer service? Our client in Somerset West is looking for a dynamic Front Desk & Retail Operations Co-ordinator to manage the front-of-house, showroom, and reception area.

This is an exciting opportunity for a motivated individual who thrives in a customer-facing environment and enjoys balancing retail, administration, and operational support.

Key Responsibilities
Front Desk & Reception
- Answer, screen, and direct incoming calls professionally
- Welcome and assist visitors and walk-in customers
- Manage courier collections and deliveries
- Ensure smooth visitor and staff flow at reception
Retail & Showroom Operations
- Maintain shop layout, merchandising, and visual presentation
- Ensure accurate pricing and attractive product displays
- Assist customers with product selection and queries
- Process sales, invoicing, and POS/card transactions
Administrative & Operational Support
- Capture and process front shop invoices
- Support Customer Operations with admin and invoice overflow
- Order stationery and office supplies
- Prepare refreshments for guests and customers
- Manage weekly replenishment orders (refreshments, kitchen, cleaning supplies)
- Record courier waybills and reconcile quotes vs invoices
- Daily filing and general admin support
- Organise travel when required
- Manage and maintain the Asset Register
Branding & Sample Inventory
- Set up and manage branding inventory
- Control allocation of branding to event partners and sales/tech teams
- Manage brand sample distribution and sales
Systems & Skills Required
- Basic to intermediate Excel (inventory management)
- Basic Word (admin documentation)
- Experience with Quick Books POS/Invoicing
- Comfortable with telephone systems
- Willingness to learn product and brand knowledge (in-house training provided)
- Ability to identify customer needs and recommend suitable products
Ideal Candidate Profile
- Young professional (aged 20–25 years)
- Confident, friendly, and approachable
- Positive attitude that enhances team morale
- Passion for sports (preferably running)
- Strong organisational and interpersonal skills
- Detail-oriented with excellent record-keeping ability
- Eager to learn and grow
- Reliable team player supporting both front desk and back-office function
If you are energetic, detail-driven, and ready to take ownership of a front-facing retail and operations role, we would love to hear from you.
Only shortlisted candidates will be contacted.


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