Death Benefit Administrator

Red Ember Recruitment is recruiting for a Payroll Clerk for our client in Cape Town. The death benefit administrator is responsible for the accurate and timeous processing of death claims within the agreed service level between the client and the Fund.

• Grade 12
• Death claim process
• Good verbal and written communication skills
• MS Excel intermediate level, use formulas and macros

Experience:

• Minimum 4 years employee benefits administration experience
• Thorough knowledge of Section 37C of Pension Fund Act
• A solid knowledge of related legislation
• MS Outlook experience, use of reminder, calendar, create subfolders
• Experience in handling administration queries
• Methodical and meticulous.
• A self-starter who can work independently with minimal support but who can also work in a team environment.
• Able to work in a high pressurised environment

Key Responsibilities:

• Perform all death claims related activities which include - claim processing, investigate death claims, responding to claims related queries and complaints.
• Application of fund rules, policies, legislation, administration procedures and the service level agreement when processing
• Liaise with employer, beneficiaries, and service providers.
• Oversee and reconcile the nil contributions
• Attend to the fund central mailbox and respond to queries within SLA.
• Any other duties as determined by business needs and participate in all organizational events as required.