Administrative Assistant

The following are key activities that the Admin Assistant will be required to perform in carrying out their duties.

Specific performance targets will be agreed as part of an individual’s personal development planning and business

planning:

• responding to general enquiries by email
• allocating email to correct mailboxes / departments
• entering data onto the case management system
• processing machine refunds on bespoke back-office system
• any other task(s) assigned to you

Personal management:

In carrying out your key activities you have additional responsibilities in your day-to-day management of these tasks.

The following responsibilities are key to ensuring the successful delivery of your business objectives by:

• being focused on achieving your business targets
• using available technology in support of your daily activities
• meeting company standards
• communicating with the Line Manager immediately a problem arises that will impact on the reputation of Group Nexus or its clients
• communicating effectively with both external and internal customers
• ensuring that company, client and customer confidentiality is maintained at all times
• carrying out all tasks and activities in line with the company’s overall business objectives
• ensuring BPA and DVLA compliance requirements are applied to all processes

Other activities:

From time-to-time, you will also be involved in a number of other activities, such as:

• participate in company initiatives and events, both internally and externally