Senior Product Manager

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Clickatell
, founded in Cape Town in 2000
, was the first company to connect businesses with consumers via SMS using just four lines of code. Today, it powers AI-driven chat commerce for leading global brands across industries like banking, retail, telecoms, and healthcare — including Visa, ABSA, MTN, Toyota, and Pick n Pay
. Over 25 years
, Clickatell has led multiple industry firsts
, such as tokenized Whats App payments, KYC chat banking, and Chat-2-Pay
, through its award-winning AI Chat Commerce Platform that enables brands to interact and transact with customers seamlessly.

We are seeking a Senior Product Manager to join our Champion team focused on disrupting a $50B+ market. This role is deemed essential in managing and growing our SMS and Whats App channel service offerings. The role will specifically focus on managing the SMS and Whats App communication operating Clickatell’s SMS and Whats App channel platforms. SMS and Whats App channel communication is a critical component of our customers’ chat commerce journeys.

• Management of Clickatell's SMS and Whats App channel product portfolio and related platforms, operational support and administration systems.
• Drive the vision, roadmap and development of the SMS and Whats App messaging channel across Clickatell's SMS messaging and Whats App channel platforms.
• Collaborate closely with stakeholders across the company to plan and execute end-to-end SMS and Whats App channel based solution development involving multiple products and systems.
• Drive new product introductions through all stages of the product development process including business cases, development, GTM, launch schedule, trainings, and pricing.
• Manage product delivery into a series of releases and work with the engineering team to facilitate the rapid and accurate delivery of product features and use‑cases.
• Perform backlog tracking of operational and bug issues and prioritization jointly with stakeholders. Interface with stakeholders like Product Managers, Support, Marketing, Sales, etc.
• Take responsibility for final user acceptance testing (UAT) of SMS and Whats App channel releases.
• Develop business & product requirements, operational processes, and other relevant product documentation in collaboration with multidisciplinary teams both internal and external.
• Design and create process documentation required to help collaboration in our expanding organization.
• Design necessary handoff processes with key stakeholders; publish and execute against these processes.
• Engage on a regular basis with Support and Sales teams, bringing them up to date regarding releases, new developments, and major changes.
• Support Sales in key sales deals.
• Manage EOL process for legacy SMS products and the transition of legacy SMS platform customers to new SMS and Whats App channel offers and services.
• Define, publish, and own metrics as part of product launches and feature development and report on these on a scheduled and ad hoc manner as required.
• Support the Product Leadership team in analysing opportunities and developing the relevant artefacts such as business cases, leadership presentation material, etc.
• Ensure you have clear and articulated vision, mission and key performance indicators for each aspect of your products and analyse behaviour and identify inhibitors and opportunities.
• Perform market research and coordinate output documentation with the Product Marketing team to fully understand clients, competitors, and markets.
• Cooperate with the Partnership team to stay on top of changing SMS and Whats App channel regulations coming from mobile operators or country regulators and implement new requirements.

• Bachelor’s or Master’s degree in Computer Science / Engineering or Business degree / diploma (BBA, MBA, Business Analysis certification).

• Minimum 5 years’ experience as product manager or product owner or technical lead of mobile/SaaS software applications. Messaging or telecom specific experience is a plus.
• Experience managing software or telecommunication…