Operations Associate

, South Africa's leading online retailer, is looking for a highly talented Operations Associate (Takealot Now) to join our team in Cape Town, to manage day-to-day operations across various business verticals within Takealot

NOW, contributing to operational efficiency, data analysis, and team development while ensuring seamless customer experience and operational resilience.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

• Assist in managing day-to-day operations across various business verticals within Takealot
  
  NOW, contributing to smooth and efficient trade operations.
• Participate in the implementation and refinement of operational processes to boost trading efficiency on the Takealot
  
  NOW platform.
• Support continuous improvement initiatives to enhance operational processes, using data to inform and guide decisions.
• Assist in the analysis of operational data to generate insights aimed at improving customer experience and operational workflows.
• Support in collaborating with cross-functional teams to identify performance bottlenecks and areas for improvement.
• Help manage and resolve payment transaction issues, contributing to a seamless customer transaction process.
• Assist in the investigation of order discrepancies and compile reports on operational challenges and customer feedback.
• Support the mentorship and development of junior operations team members, promoting a culture of growth and learning.
• Proactively manage operational emergencies and system failures, ensuring minimal disruption to business operations. This includes being prepared to address emergencies during business hours after 5pm and during weekends, ensuring round-the-clock operational resilience.

• Relevant Bachelor’s Degree in Commerce, Engineering, Finance or related field.
• At least 3 years of experience in operations, particularly in e-commerce, logistics, supply chain, or a related fast-paced industry.
• Experience in using data analytics to inform operational decisions and improvements.
• Proficiency in analysing performance metrics to provide insights on operational aspects.
• Proficiency in advanced Excel.
• Knowledge of SQL or Python is advantageous.

• Ability to identify areas of improvement, indicating a proactive stance towards enhancing processes and outcomes.
• Strong analytical ability supported by solid Excel skills, showcasing the capability to dissect data and derive meaningful insights.
• Enterprising spirit and ability to take ownership of tasks, reflecting a drive to innovate and lead initiatives.
• Willingness to buy into the requirements of a fast-paced start-up environment, with an understanding that peak activity may occur after traditional hours, highlighting flexibility and dedication.
• Ability to verbalize as well as visualize findings and results, emphasizing the importance of clear and effective communication, both verbally and through visual means.
• Strong team player, indicating the importance of collaboration and mutual support within a team setting.

• We laugh hard, work harder, and take full ownership of our wins (and learning moments!).
• Teamwork makes the dream work – we're solution-seekers who thrive on collaboration.
• Got feedback? Bring it on! We're always hungry for fresh ideas and honest input.
• Ego? We checked that at the door. Results? Now we're talking!

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.