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Change Management

AI-Driven Transformation Director

Job in Cape Town, 7100, South Africa
Listing for: Teleperformance
Full Time position
Listed on 2026-01-30
Job specializations:
  • Business
    Change Management
Job Description & How to Apply Below
A global leader in customer experience management is seeking a dynamic individual to lead digital transformation initiatives. This role involves designing strategies and implementing technologies to optimize customer and agent experiences. Candidates should have expertise in Lean Six Sigma, digital tools, and a proven track record in senior leadership roles. The ideal candidate will influence stakeholders and champion innovation across the organization, ensuring alignment with client priorities and global quality standards.

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