Chief Commercial Officer & Business Development MMH

Role Purpose

The Chief Commercial Officer (CCO) is an executive-level role, reporting to the CEO, with accountability for designing and realising the commercial business development strategy, inclusive of commercial modelling, growth, product penetration, market development, diversification and enhancing the market relevance of the Momentum Health organisation as well as providing support to the entire Health business within Momentum Group.

• At least 10 to 15 years healthcare experience, of which some should have been gained in the public health related sector.
• At least 10 years in Business Operations Management in the health environment.
• Excellent understanding of the Medical Schemes Act and related regulations.
• Demonstrated experience in managing health operational areas servicing the Public sector in organisations.
• A Bachelor’s Degree is essential, ideally in the areas of Commercial, Finance and / or Business Administration.
• A post-graduate degree or MBA will be advantageous.
• A Healthcare related qualification will be advantageous.
• Proven ability to build and establish strategic relationships spanning all levels in an organization.
• Proven ability to Identify Customer Needs and Challenges.
• Demonstrated entrepreneurial ability coupled with industry knowledge to facilitate the implementation of a new commercial model, cognisant of regulatory compliance related to the health industry.
• Ability to influence and negotiate effectively to support retention, renewal and growth goals.
• Ability to work effectively across a matrix organization, across complex cultures and leveraging relationships that are not necessarily direct reports.
• Demonstrated client relationship management skills, collaboration and networking ability to drive objectives of the role and enhance business relevance.
• Excellent verbal and written communication skills, including the ability to present information effectively to stakeholders and facilitate appropriate engagement and answering of questions.

• Process
• Develop and execute on the commercial business strategy and plans for the public sector as well as supporting the other health related business units.
• Retention, renewal and growth of the health business through increasing membership, clients and profitability.
• To achieve greater penetration and adoption of the health purpose and value proposition though business growth in the relevant market segments.
• Development of new health markets and business development opportunities.
• Enhance the health business relevance in the respective market opportunities.
• Achieve value-generating government and other related relationships and partnerships to support greater sector insights, influence and business development.

• Client
• Develop and implement commercial strategies in support of the business and clients’ needs. These would include, but not limited to GEMS Partnership Models, Enterprise and Supplier Development, Coporate Social Investment (CSI) and GEMS Subcontracting and NHISLA Models.
• Develop and implement business models in support of the commercial models to cater for client requirements.
• Heighten the awareness with the regards to brand, value add and thought leadership of the public sector business.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.

• People…