Sales Account Manager

Market and sell all the company products and services to new and cross-sell and upsell to existing clients to achieve agreed sales and service targets. Maintain excellent customer relationships through effective service delivery; assist with daily tasks to retain and grow the defined portfolios. Actively resolve all client queries escalated within a reasonable timeframe and actively identify leads for respective Sector Heads.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:

• 3-year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management - Non Negotiable
• At least 3 years experience in a sales/business development role, preferably in Information Services/ Warehousing/ Logistics or similar environment (i.e. Office Automation).
• Postgraduate qualification in business administration
• Account management experience in document management and archival-related or similar industry sales preferred.
• Computer literate (MS Office Suite)
• Must be a team player and be prepared to travel between sites/clients.
• Must have's...
  • B2B experience;
  • Excellent track record in delivering high-level sales presentations;
  • Excellent track record in meeting and exceeding monthly, quarterly and annual sales targets;
  • Excellent communication and interpersonal skills;
  • A flair and drive for sales;
  • Hardworking and solutions driven;
  • Business acumen and be able to communicate with senior to top management levels;
  • Excellent organisational skills;
  • Previous. experience in tender document preparation;
  • Own a reliable vehicle and a valid driver's licence

KEY RESPONSIBILITIES:

• Provide purpose-fit solutions through an in-depth understanding of specific client needs relating to the services provided.
• Engage with clients regularly to maintain good relationships.
• Act as the primary contact for purposes of:
  • negotiating prices within the parameters of the Authority Framework
  • providing customised solutions
  • problem/issue resolution
• Stay up-to-date and inform the Sales Manager/ Sector Head of changing market and competitor trends.
• Maintain a current and updated database of all clients in own Portfolio.
• Keep informed of legislative requirements pertaining to document & records management.
• Ensure effective classification of client information to ensure fast and accurate retrieval.
• Ensure adequate documentation and records management as defined within the customer's document retention strategy by informing customers of past due dates.
• Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio to leverage new opportunities and ensure customer retention.
• Weekly sales and service statistics to the Sales & Service Manager/ Sector Head.
• Ensure the service offering satisfies customers' needs and identifies leads across their allocated Sector Heads within their Portfolios.
• Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicate concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
• Ensure that Portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients' portfolios' data integrity is accurately maintained.
• Assist with preparing and presenting business proposals to existing and new potential customers.
• Maintain close relationships with the Sector Head to capitalise on identified opportunities.
• Ensure adequate documentation and records management as defined within the customer's document retention strategy by informing customers of past due dates.
• Deal with resolves and reports on issues, concerns and complaints related to your Portfolio or allocated clients.