Client Service Associate

About us:

Ninety One is an independent, active global asset manager with R3.9 trillion of assets under management.

Established in South Africa in 1991, as Investec Asset Management, the firm started offering domestic investments in an emerging market. In 2020, almost three decades of organic growth later, the firm demerged from Investec Group and became Ninety One.

Our distinctive capabilities sit within differentiated fixed income and credit as well as specialist equities, and we have a unique perspective and approach to investment opportunities presented by emerging markets and the energy transition.

* as at31 March 2026

Ninety One is an equal opportunities employer. Our imperative is to attract and retain the best talent by providing a corporate environment where people from varying backgrounds can develop professionally and build a rewarding career.

The Client Operations team at Ninety One plays a critical role in supporting the firm’s global client base, ensuring the delivery of a high-quality, consistent client experience. The team is broadly structured across Client Services and Client Reporting, working in close partnership with Relationship Management, Investments and Operations teams.

Client Services has responsibility for the day-to-day coordination and ownership of operational matters across Ninety One’s Institutional and Advisor clients. The team works collaboratively across the business and with external counter parties to resolve issues efficiently and to support long-term client relationships.

• Take ownership of a wide range of client servicing activities, coordinating across internal teams including Operations, Transitions, Legal, Trading and Investment teams, as well as external partners such as brokers, custodians and client teams
• Act as a primary point of contact for day-to-day operational client queries, ensuring timely resolution and a consistently high standard of service
• Coordinate the resolution of breaches and overdrafts in collaboration with Investment, Implementation and Guideline Monitoring teams, working closely with clients to achieve satisfactory outcomes
• Support pooled fund and segregated account client take-ons, partnering with the Transition Management team to ensure efficient and well-managed onboarding
• Develop a strong understanding of the administrative and operational services provided by Ninety One and how these support client objectives
• Build and maintain effective client relationships through regular formal and informal interaction, gaining insight into client experience and intentions to proactively manage relationship risks
• Maintain a sound understanding of Ninety One’s investment management processes across core strategies, including economic drivers, portfolio construction and risk management principles

• At least 3-5 years of experience within the asset management industry, with a solid understanding of Operations
• Strong understanding and hands‑on experience of segregated mandate structures and operational requirements.
• Well-developed interpersonal skills and the ability to communicate with confidence, navigating issues and engaging clients and internal stakeholders with clarity and professionalism.
• A strong curiosity about AI and emerging technologies and their potential to drive innovation

• The ability to build and maintain meaningful relationships
• The ability to 'approach and own' and continuously look for opportunities to develop
• A strong belief in doing the right thing
• A client-focused and collaborative approach

#LI-DNI