Senior Portfolio Operations and Servicing (Capital Markets

Cape Town (South Africa) (05 Aug 2026) JD1554

The Portfolio Servicing Lead will be responsible for the successful transition, implementation and ongoing servicing of structured finance transactions, loan portfolios and securitization vehicles where the Company acts as Primary Service provider. The role holder will take ownership of servicing operations from implementation through business-as-usual servicing, ensuring that all portfolio administration, payment processing, cash reconciliations, reporting, customer servicing and operational controls are delivered accurately and in accordance with contractual Service Level Agreements (SLAs).

The successful candidate will act as the operational lead between clients, treasury teams, banks, investors, SPVs, remarketing partners, technology teams and internal stakeholders, ensuring smooth implementation and ongoing portfolio servicing throughout the lifecycle of each transaction. This role combines structured finance operations, treasury operations, client servicing, reporting, project management and operational risk management.

• Portfolio Transition & Implementation

• Lead the transition of servicing activities from incumbent service providers for new clients.
• Develop detailed implementation plans covering Data migration, Portfolio onboarding, Systems configuration, User acceptance testing, Bank connectivity, Reporting implementation, Operational readiness
• Coordinate implementation with Clients, Existing service providers, Banks, Treasury teams, Technology providers, Internal operational teams.
• Ensure successful transition from parallel run to independent servicing.
• Manage implementation milestones, risks and dependencies.
• Coordinate weekly implementation meetings.
• Drive issue resolution throughout implementation.

• Manage the day-to-day servicing of loan and lease portfolios.
• Ensure Collection processing, Allocation of receipts, Payment application, Portfolio maintenance, Contract amendments, Customer account updates.
• Maintain servicing records accurately.
• Ensure servicing activities comply with servicing agreements.
• Monitor portfolio performance.

• Manage daily payment processing.
• Coordinate Collection account monitoring, Cash allocation, Payment reconciliation, Treasury interfaces, Banking operations.
• Review and process upload bank files, such as MT940, CAMT.
  052, CAMT.
  053, CAMT.
  054 and others where applicable.
• Monitor daily cash movements, investigate reconciliation breaks, support treasury reconciliation processes.
• Ensure timely resolution of outstanding items.

• Lead daily and monthly reconciliations.
• Ensure reconciliation of Collection accounts, Loan schedules, Customer payments, Bank statements, Treasury records, General ledger balances.
• Investigate exceptions, escalate discrepancies, maintain reconciliation evidence.

• Produce and validate operational reports including Daily lease-level portfolio data, Daily collections reports, Daily transaction reports, Monthly servicing reports, Monthly cash reconciliation reports, Monthly arrears reports. Default analysis, Collections waterfall reports, KPI reporting, Servicing fee calculations, Annual audit packs, Compliance reports.
• Ensure reporting accuracy and timeliness.

• Oversee servicing support for lessees and borrowers.
• Monitor Customer enquiries, Complaints, Call center performance, Response times, Service quality
• Coordinate complaint resolution, Ensure SLA compliance.
• Review servicing trends, Recommend service improvements.

• Manage invoice generation, Validate billing calculations, Coordinate issuance of invoices.
• Monitor servicing fee calculations.
• Support receivable management.

• Coordinate end-of-lease asset disposal.
• Manage relationships with Remarketing providers, Auction houses, Asset recovery specialists
• Monitor disposal timelines, track recovery proceeds.
• Ensure reporting accuracy. KPI & SLA Management
• Monitor contractual KPIs including Collections, Customer response times, Complaint handling, Operational accuracy, Reconciliation timeliness, Reporting deadlines, System availability.
• Prepare KPI dashboards, investigate SLA breaches, recommend corrective actions.

• Maintain strong operational controls.
• Ensure Segregation of duties, Audit trails, Operational procedures, Data integrity, Regulatory compliance
• Support internal and external audits.
• Maintain servicing documentation.

• Serve as the operational contact for assigned clients, develop trusted client relationships.
• Conduct operational review meetings, Present servicing performance, Manage operational change requests.

• Actively leverage AI tools and automation platforms to streamline repetitive servicing tasks, enhance data processing, and improve reporting accuracy and speed.
• Identify manual workflows that can be automated…