Credit Control Manager

Reference: HC005812-Crush-1

Credit Control Manager – FMCG (Cape Town)

Location: Cape Town, South Africa

Industry: FMCG

Team: Credit Controllers

A leading international FMCG business is seeking an experienced Credit Control Manager to take ownership of the full credit control function, ensuring strong cash flow management, disciplined debtor control, and excellent stakeholder relationships across key retail and distribution accounts

• Manage end-to-end credit control and debtor book performance
• Oversee collections, reconciliations, and resolution of claims (returns, shortages, pricing, rebates, promotions)
• Ensure timely allocation of payments and accurate account reconciliation for key national accounts
• Monitor and manage credit limits, approvals, and account holds
• Drive month-end processes including statements and debtor reporting
• Produce aged analysis reports (including 60+ days overdue accounts)
• Lead and support legal escalation processes where required
• Ensure compliance with internal credit policies and relevant credit legislation
• Collaborate with supply chain, customer service, and finance teams
• Support forecasting of DSO, AR balances, and cash inflows
• Lead continuous improvement initiatives, including system and SAP enhancements
• Manage and develop a small team of credit controllers

• Minimum 3+ years’ experience in Credit Control within FMCG
• Experience managing key retail accounts (e.g. major national retailers)
• Strong understanding of credit regulations and the National Credit Act
• SAP and advanced Excel experience essential
• Experience managing or supervising a team
• Strong understanding of supply chain and invoicing processes
• Credit Management qualification advantageous
• Strong attention to detail with excellent communication and stakeholder management skills
• Ability to manage high-pressure environments and resolve conflict professionally

• Analytical, structured, and highly organised
• Strong leadership capability
• Confident communicator across all business levels
• Proactive approach to improving processes and systems