Finance & Insurance Manager Western Cape

Job Purpose

We are seeking an experienced, customer-focused Finance & Insurance (F&I) Manager to join our dealership network in Cape Town (Western Cape). The successful candidate will be responsible for managing all finance and insurance processes relating to vehicle sales while ensuring full compliance with South African legislation, OEM standards, and dealership policies.

The F&I Manager plays a critical role in delivering exceptional customer service, structuring finance solutions, maximising dealership profitability, and maintaining strong relationships with finance houses and insurance providers.

• Facilitate vehicle finance applications through approved financial institutions.
• Present finance and insurance solutions tailored to customers' needs.
• Promote and sell value-added products (VAPs), including:
  • Extended warranties
  • Service and maintenance plans
  • Tyre and rim insurance
  • Scratch and dent cover
  • Credit life insurance
  • Asset protection products
  • Tracking and telematics products
  • Other approved dealership products
• Maximise F&I gross profit while maintaining ethical sales practices.

• Meet customers to discuss finance and insurance options.
• Clearly explain finance agreements, costs, interest rates, and contractual obligations.
• Ensure customers understand all products before signing agreements.
• Deliver a professional and compliant customer experience.

Ensure compliance with:

• Financial Advisory and Intermediary Services (FAIS) Act
• National Credit Act (NCA)
• Protection of Personal Information Act (POPIA)
• Financial Intelligence Centre Act (FICA)
• Consumer Protection Act (CPA)
• Treating Customers Fairly (TCF) principles
• OEM standards and dealership policies
• FSCA regulatory requirements

Maintain accurate documentation and ensure all compliance files are audit-ready.

• Prepare finance documentation accurately and timeously.
• Submit finance applications electronically.
• Obtain customer signatures on all legal documentation.
• Verify supporting documents.
• Ensure vehicle registration and licensing documentation is completed correctly.
• Monitor deal progress from approval through to vehicle delivery.
• Manage funding processes with banks and finance houses.

• Major banks and finance houses
• Insurance providers
• OEM representatives
• Sales Managers
• Sales Executives
• Dealer Principal
• Customers

• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the NCA, CRA, FAIS, FICA.
• Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
• Possess the relevant Continuous Professional Development points within the stipulated time-frames
• Valid South African driver's licence

• Grade 12 (Matric)
• Credit Management Diploma would be advantageous
• In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits.

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
• Proven track record in achieving finance and insurance targets.
• Experience working with major South African finance houses.
• Knowledge of OEM dealership systems and processes.

Strong understanding of:

• Vehicle finance structures
• Vehicle insurance products
• Value-added products
• Finance house requirements
• National Credit Act
• FAIS legislation
• FICA requirements
• POPIA
• Consumer Protection Act
• Dealer Management Systems (DMS)
• Microsoft Office

• Exceptional negotiation skills
• Sales and closing ability
• Financial analysis
• Relationship management
• Customer service excellence
• Strong communication skills
• Attention to detail
• Administration and document management
• Time management
• Problem-solving
• High ethical standards

The successful candidate will be measured on:

• Finance penetration %
• Insurance penetration %
• Value-added product penetration
• Gross profit per deal
• Deal funding turnaround time
• Compliance audit results
• Customer Satisfaction Index (CSI)
• OEM F&I performance standards
• Bank approval ratios
• Accuracy of documentation

• Integrity and professionalism
• Customer-centric approach
• Commercial awareness
• Results-driven mindset
• Ability to work under pressure
• Team collaboration
• Adaptability
• Accountability
• Sound judgement
• Ethical decision-making