Food & Beverage Manager

Overview

Food & Beverage Manager (19086)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Set in the vibrant heart of Cape Town’s waterfront, One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences.

The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

Plan and manage the Human Resources and operations of the Food and Beverage sections to achieve customer (guest, colleagues, owners, and brand) satisfaction and quality service while meeting/ exceeding financial goals. Position is responsible for short and long term planning and the management of the Food & Beverage operations in the front and back of the house. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

The major areas of responsibility/ management include:
Kitchen, Restaurants, In-Room Dining, Outlets and Lounge.

• Maintain standards of food and beverage quality and guest service quality.
• Achieves budgeted revenues and expenses and maximizes profitability related to the food and beverage department.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Implements and maintains local and national sales/marketing programs.
• Develops short term and long term financial and operational plans for the food and beverage department which support the overall objectives of the hotel.
• Participate in the preparation of the annual hotel budget.
• Increases level of guest satisfaction by delivery of an improved product through colleague development, job engineering and quality image.
• Manage in compliance with established company policies and procedures.
• Maintain procedures for security of monies.
• Maintain procedures for credit control and handling of financial transactions.
• Maintain inventory control procedures.
• Receives departmental relates guest complaints and ensures corrective action is taken
• Manage the Human Resources within the division. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate as appropriate.
• Develop, recommend, implement, and manage the division’s annual budget, business/marketing plan forecasts and objectives to meet/exceed management expectations.
• Implement and manage all company programs to ensure compliance with the SOP’s and LSOP’s; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
• Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
• Manage the maintenance/ sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

• A Three-year college degree or equivalent education/ experience.
• Four to five years of employment in a related position in a luxury hotel or resort.
• Requires advanced knowledge of the principles and…