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Hotel Front Desk Guest Services Customer Service Rep Hospitality & Tourism

Guest Experience Specialist — Hotel Front Desk

Job in Cape Town, 7100, South Africa
Listing for: FAIRMONT
Full Time position
Listed on 2026-02-13
Job specializations:
  • Hospitality / Hotel / Catering
    Hotel Front Desk, Guest Services, Customer Service Rep, Hospitality & Tourism
Job Description & How to Apply Below
A leading hotel group in Cape Town seeks a Guest Service Operator to manage all incoming calls and guest requests. This role requires a passion for exceptional customer service, excellent communication skills in English, and familiarity with hotel management systems. You will be responsible for ensuring every guest enjoys a memorable experience, managing inquiries efficiently, and maintaining a courteous demeanor under pressure.

Join a supportive team that values personal growth and hospitality excellence.
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