Front of House & Guest Experience Manager

Lead Front of House Operations at a Landmark Hospitality Venue

A high-volume, destination dining venue is looking for a dynamic Front of House & Guest Experience Manager to own the floor and set the standard for service, atmosphere, and guest connection.

This is a hands‑on role for a natural host with flair. Someone who loves people, thrives in pace, leads from the front, and cares deeply about detail, design, and how a space feels. You’ll manage large teams, shape the guest journey, and create seamless, high‑energy service across expansive indoor and outdoor areas.

You’ll work closely with F&B and Event Managers and report directly to the General Manager.

Salary: R45,000 – R55,000 CTC per month, depending on experience and expertise.

• 5+ years’ experience leading front of house operations in large, busy venues
• Proven ability to manage and inspire big teams (up to 90+ staff)
• Confident, guest‑facing leader who enjoys social interaction
• Strong grasp of bookings, seating flow, and high-volume service
• Experience with POS systems, menus, pricing, and kitchen communication
• A sharp eye for detail, ambience, and presentation
• Firm, fair, and consistent leadership style
• Calm, adaptable, and hands‑on under pressure
• Passion for hospitality, people, and beautiful spaces

• Lead all front of house operations across multiple dining areas
• Be highly visible on the floor, setting the tone and engaging guests
• Manage, motivate, and develop a large service team
• Oversee bookings, table layouts, guest flow, and event setups
• Coordinate daily with the kitchen on menus, specials, and service boards
• Maintain the look, feel, music, and energy of the venue
• Ensure smooth service flow, strong communication, and high standards at all times

• 6 days per week, 1 day off
• 8‑9 hour shifts
• Weekend availability essential