Major Of Responsibility

Monthly Basic Salary (Market related, Negotiable)

Our client based in Cape Town CBD is seeking a Butler to join their team. The purpose of the role is to ensure personalised service to all client and VIP Hotel guests in accordance with clients Standards and maximise revenues & profitability in the Butler Service Department as well as promote further services of the clients Brand.

• Creating and providing the "WOW" experience for the hotel's guest in conjunction with the TLES and LQA at lowest cost.
• Under the general guidance of the Butler Supervisor, or his/her delegate within the limits of established Hotel and local policies and procedures, assists in all aspects of overall hotel operations which includes reservations, reception, concierge, travel desk, library, bell desk, business centre, guest relations, in room dining and private bar, as outlined in the SOP.
• Inspects and monitors all areas of the department to ensure the highest quality assurance standards and promotes the desired work culture among all team members.
• Telephone calls to be handled professionally and in accordance with departmental standards.
• Perform other related duties incidental to the work described herein.
• Ensure the smooth day-to-day functioning of the outlet.
• To look into the day-to-day reservations of the lounge and restaurant bookings, guest movement and activities.
• Oversee all procedures and daily activities within the hotel.
• Maintains an effective system of recording guest history, preferences and other guest related data in Amadeus.
• Ensure that all the operational standards set for all the equipment’s & processes are followed. This includes a monthly Operating equipment inventory audit in conjunction of a monthly breakage report being published.
• Ensure no beverage or mini-bar stock item ever reaches its expiry dates.
• Support IRD with various integrated activities during low and high volume periods.
• To see that the hotel Lounge is properly set up with the required mise-en-place.
• Knowledge of menu to aid up-selling.
• To ensure proper billing of tables or room
• Ensure adherence to service and clearance procedures.
• Actively participate in all the training programmes, learn and execute the same.
• Has a complete understanding of the billing cycle and facilities offered in-house.
• Has thorough knowledge of city and surroundings and able to make relevant bookings.
• Attending to phone calls & handling enquiries.
• To remit cash & sales summary at the end of every shift.
• Control cost by minimising wastage & breakage.
• Ensures adequate stock of the operating supplies as per the re-ordering levels.
• Constantly innovate and improve the processes of the department for guest delight.
• Ensure the cleanliness of hotel and correct storage, handling and inventory of all items of stock and equipment.
• Perform other related duties incidental to the work described herein
• Enabling and adherence of the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc. as applicable to the area of your workplace.
• Ensure all reports, registers and logbooks are updated.
• Keeps himself informed of all promotions within the hotel and all other social and cultural events happening outside of the hotel. Coordinates with the Front Desk regarding these events on a weekly basis.
• Knowledge on hotel events, activities, and promotions.
• Performs related duties and special projects as assigned.
• Monthly stock & utensils inventory.
• Plans and prepares requisition systematically for food and beverage supplies and arranges its pick-up and organised storage.
• Daily breakfast, afternoon tea and cocktail hour food request and buffet set up.

• To take guest orders (telephonically or in room) and ensure proper execution of the same.
• To ensure all guest requests are attended to promptly, e.g. Valet, Laundry, Food and Beverage, Concierge, Front Office and Maintenance.
• Personally enquire & ensure complete guest satisfaction.
• Handles minor guest complaints and / or refers them to the Butler Supervisor / F&B Management for appropriate action.
• Acquaints himself with the names and individual preferences of all guests…