Duty Manager

Duty Manager (Hotel) – Luxury Property Group – Camps Bay

Salary:
Negotiable DOE

Kendrick Recruitment is currently seeking an experienced and professional Duty Manager for a luxury property group based in Camps Bay. This role is ideal for a polished hospitality professional who excels in guest relations, operational oversight and leading teams within a high-end hotel environment.

Minimum Experience and Requirements:

• Minimum 3–5 years’ experience in a similar role within a luxury hotel environment

• Strong front-of-house and operational management experience

• Excellent guest relations and complaint resolution skills

• Confident leadership ability with a hands-on management approach

• Computer literacy and experience with hotel management systems

• Strong administrative and organisational skills

• Ability to work flexible shifts, including weekends and public holidays

Key Responsibilities:

Guest Experience & Service Standards

• Ensure a seamless guest journey from arrival to departure

• Handle guest queries, requests and complaints promptly and professionally

• Maintain exceptional service standards in line with luxury brand expectations

Operational Management

• Oversee daily hotel operations during assigned shifts

• Coordinate closely with housekeeping, maintenance, food and beverage and reception teams

• Ensure all departments operate efficiently and meet established standards

Team Leadership

• Supervise and support front-of-house teams

• Assist with staff training, development and performance management

• Lead by example to foster a culture of professionalism and service excellence

Administration & Reporting

• Complete daily operational reports and shift handovers

• Monitor occupancy, special requests and VIP arrivals

• Ensure compliance with health, safety and company policies

This is an excellent opportunity for a driven Duty Manager seeking to grow within a reputable luxury property group in Camps Bay.

Interested candidates are invited to submit their CV to apply for the role.