Reservation administrator

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry‑leading training, career development, recognition and rewards.

Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations such as London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and its award‑winning Green Partnership program.

An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BE LIMITLESS

Job Description

Reporting to the Assistant Reservations Manager, the successful candidate will be responsible for completing all administrative duties related to reservations within Cape Grace, a Fairmont Managed Hotel, to ensure all relevant information is kept in order. The successful candidate will ensure reservations are accurately updated with all required information—from guest arrival/departure details, preferences/dietaries, special requests, billing details, etc.—prior to submitting to front office.

He/She will maintain and improve standards in all areas of Reservations, ensuring a maximum room revenue and efficiently dealing with all guest requests.

• Quality control for all Reservations created and information shared with the hotel through the Preparation process.
• Attending morning meetings and ensuring all relevant information is updated and fed back to the relevant departments.
• Allocating rooms for all guest arrivals as and when required.
• Balancing inventory over periods of peak demand.
• Assisting reservations during periods of high demand, when staff are on leave, and when emails are allocated—as and when required.
• Managing the Reservations Prep shared folder and ensuring all correspondence is up to date.
• Daily negotiated/complimentary rooms report.
• Managing weekly stationary orders.
• Any other reports as determined by the role.

• Manage self.

• Reporting to the Assistant Reservations Manager and Reservations and Revenue Manager.

• Responsible for own performance.

• Calculations
• Analytical thinking
• Organizing
• Action planning
• Service orientation
• Flexibility and adaptability
• Strong attention to detail
• Admin oriented

• Ensure that all quotes compiled are accurate and every attempt is made to secure the business for Cape Grace.
• Manage and follow up on all deposit payments in line with the reservation terms and conditions and ensure that payments are received on time and communicated to the accounts department and front office prior to the guest’s arrival.

• Model the organizational values.
• Match the features and benefits of our product offering to ensure that we exceed our guest’s expectations.

• Interact with Housekeeping, Front Office, Spa and Food & Beverage, where necessary, ensuring any new and relevant information is communicated between those departments and Reservations.
• Maintain department Standard Operating Procedures and devise benchmarks to be adhered to.
• Manage workload fairly, ensuring that our turnaround time is adhered to.
• Assist individual and group reservations as/when necessary, with…