Food and Beverage Attendant

FOOD AND BEVERAGE ATTENDANT

Location:

Cape Town, South Africa

Department:
Operations (On-site):
Food and Beverage

Reports to:

Food and Beverage Manager / Property Manager

At Totalstay, we’re not just in hospitality; we’re shaping its future. Over the last decade, we’ve redefined what it means to stay local, building one of South Africa’s most dynamic aparthotel brands. Today, with over 700+ keys across multiple properties, we blend design‑forward spaces, technology, and unforgettable guest experiences to create stays worth telling stories about.

We are seeking a Food and Beverage Attendant who is responsible for preparing and serving high-quality beverages, maintaining hygiene and presentation standards, and ensuring a consistently positive guest experience. This is a hybrid operational role requiring flexibility across bar service, barista duties, and general food and beverage service, in line with Totalstay’s Standard Operating Procedures (SOPs), Health & Safety requirements, and hospitality industry norms.

• Beverage Preparation & Service:
  Prepare and serve coffee-based beverages, cocktails, and non-alcoholic drinks in accordance with Totalstay recipes and service standards.
• Ensure consistency in taste, presentation, portion control, and service delivery.
• Provide accurate product knowledge to guests and recommend beverages where appropriate.
• Ensure responsible alcohol service in line with legal requirements and company policy.
• Guest Experience & Conduct:
  Greet and interact with guests in a professional, friendly, and welcoming manner.
• Deliver prompt, courteous, and attentive service at all times.
• Handle guest requests, complaints, and special orders efficiently, escalating matters to management when required.
• Maintain grooming, uniform, and personal presentation standards in line with Totalstay policy.
• Bar, Coffee Station & Service Area Management:
  Maintain cleanliness, hygiene, and organisation of Bar areas, Coffee stations, Beverage preparation areas, and Guest-facing service areas.
• Ensure workstations are fully stocked, clean, and service-ready at the start and end of each shift.
• Follow correct cleaning, sanitising, and closing procedures.
• Inventory & Stock Control:
  Monitor stock levels of beverages, coffee, bar items, and consumables.
• Report shortages, damages, variances, or equipment issues timeously.
• Assist with stock rotation and wastage control in line with budget and par-level guidelines.
• Prevent loss, breakages, and unnecessary wastage.
• Teamwork & Operational Support:
  Support the wider Food & Beverage team during high-volume periods, including breakfast service, peak trading hours, happy hours, and events.
• Assist colleagues when occupancy levels or operational demands require additional support.
• Follow all reasonable and lawful instructions from supervisors and management.
• Participate in training sessions, SOP refreshers, and operational briefings.
• Health, Safety & Compliance:
  Comply with all Occupational Health & Safety (OHSA) requirements.
• Follow food safety, hygiene, and sanitation standards at all times.
• Use equipment, tools, and chemicals responsibly and according to safety guidelines.
• Identify and report hazards, incidents, or unsafe conditions immediately.
• Adhere to fire safety, emergency procedures, and incident reporting protocols.
• Attendance, Timekeeping & Performance:
  Adhere to approved rosters, shift times, and clocking procedures.
• Maintain reliable attendance and punctuality in line with BCEA and Sectoral Determination 14 (Hospitality).
• Participate in performance discussions, coaching sessions, and operational audits.
• Meet performance expectations and KPIs associated with the role.

• Previous barista or bartending experience preferred
• Strong guest service mindset
• Good communication skills
• Ability to work flexible shifts (including weekends and public holidays)
• Reliable, punctual and team-oriented

• Be part of a growing hospitality brand
• Structured training and development
• Exposure to a premium guest environment
• Performance-driven culture
• Opportunity for internal growth

We do everything we can to process applications as quickly as possible and respond individually, but it's not always possible given the number of applicants received daily across the various vacancies. While we understand answering pre-screening questions may be tedious, it also helps to ensure your application stands out. If you do not receive a response from us within 3-4 weeks of applying, please consider your application unsuccessful.