FIT Reservations Specialist

At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well‑being, providing on‑demand healthcare, wellness activities, assistance with essentials, and healthy meals.

We also offer growth opportunities through internal programs, trainee ships, study loans, and professional coaching for managers. Comprehensive benefits, including medical aid, retirement and disability funding, are part of the package.

Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth.

The FIT Reservations Specialist will ensure that reservations are maximised through the booking, daily follow‑up and confirmation of reservations, thereby ensuring maximum room revenue for the Hotel.

Aside from handling phone & email enquiries regarding reservations, you will process reservations, including cancellations and changes, accurately & efficiently according to procedures in Opera. Part of your role will be to update booking systems with new reservations & changes and all channel bookings with the correct information.

You will ensure detailed billing instructions are added to bookings, monitor availability, and manage overbooking situations, ensuring all special requests and requirements are met. Preparing reports on reservation activity and providing exceptional customer service to clients, you will keep abreast of activities/offerings within the Hotel and attempt to up sell these to guests.

Resolving any issues or complaints related to reservations, you will assist with other administrative tasks and achieve the minimum monthly prescribed targets set by hotel management in accordance with the Hotel’s annual budget. Ensuring booking revenue is maximised and no unnecessary revenue is lost will form part of this role.

You have a Matric Certificate with a Hotel Diploma or Degree and experience in a similar position in a similar 4* / 5
* establishment with a basic understanding of revenue management. You must understand how to implement yield management principles and have basic accounting skills. It would help if you were Computer Literate, including MS Office and Opera, with experience in GDS Operating systems and website intranets. You’re able to work various shifts when needed.

You will demonstrate your reliability and adaptability in a dynamic environment, leveraging your commercial drive to achieve business goals. Your exceptional attention to detail and stress tolerance are crucial as you work under pressure to deliver outstanding results. Your excellent communication skills, customer‑focused approach, and teamwork capabilities will ensure exceptional service delivery. You will excel in planning and organising your tasks, using your decision‑making and judgment to make informed choices.

Your product knowledge of the Hotel will enhance guest experiences and drive customer satisfaction.

To apply, please click on the apply button and follow the instructions.

Closing date: 24 February 2025.

We are an equal opportunity employer.

Only short‑listed external applicants will be contacted.