F&B Bar Manager

Lounge Manager

Job Purpose :

To lead, manage and support the Leopard Bar / Restaurant operations and Mini Bar service on aday-to-day basis.

Employee Value Proposition:

This challenging position offers variety and freedom from repetition and opportunities to beassertive within the dynamics of a strong team where you meet and interact withnew people daily; whilst operating within clearly defined standards and expectations; where your specialised bar / restaurant expertise can be recognised.

Organisational Positioning:

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Department: Food and Beverage Department

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Reporting to: Food and Beverage Manager

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Location: The Twelve Apostles Hotel Premises

Key Performance Objectives :

· To be a Red Carnation Hotel Ambassador by:

- actively living our company mission and values and striving to deliver on our promise of “No Request too Large;
No Detail too Small” at alltimes

- owning and practicing our “Top 12” Service Standards everyday in every interpersonal encounter whether with guests, colleagues orsuppliers

- ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook

- creatively seeking opportunities to surprise and delightour guests by actively listening to them and building positive relationships and emotional connections

- working together with your manager and team to be as effective and productive as possible by accepting constructive feedback andembracing all training and development opportunities made available to you

- being aware of the emergency evacuation, security and fireprocedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairpersonand/or Security Manager

- to actively seize opportunities to minimise our carbonfootprint by reducing wastage as much as possible without compromising on guest service standards

- to be happy in your work environment, to make constructiveobservations to improve working conditions and maintain a culture of teamwork and guest orientated service

· To manage the Leopard Bar / Restaurant Team in accordance with Red Carnation Hotel Management principles by:

- ensuring constant floor presence during peak operationaltimes; interacting with both staff and guests in a constructive manner,fostering positive relationships; and by taking personal responsibility forevery guest and staff situation, seeing it through to its solution.

- ensuring that all 1:1s and appraisals are completedtimeously in accordance with the Hotel Communication Planner with the aim ofnurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.

- being actively involved in the training and development ofeach team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to account for the learning that they have successfully assimilated.

- applying the performance management and corrective actiontools in accordance with the Hotel’s Code of Conduct with the aim of exhaustingall opportunities to correct and support staff before utilising avenues for employment termination.

- ensuring that staff are rostered according to thepeaks and troughs of the business; ensuring that there is always sufficientlabour available to meet our high guest service standards while keeping labour coststo a minimum; and ensuring that all staff are afforded time to take sufficientrest by scheduling off days and leave in a manner that allows for work/life balance and high levels of morale and productivity;

and ensuring there isroster flexibility to adapt to unscheduled absences like sick leave and familyresponsibility leave; and recording all attendance correctly and timeously onNet Time Sheet.

- recommending updates to hotel policies and procedures, inorder to maintain high standards and provide the best possible service toguests, and implement improvements where required.

· To support and lead the Leopard Bar / Restaurant team by:

- managing staff and the outlet operation on a…