Guest Experience & Reservations Coordinator

Guest Experience & Reservations Coordinator

Agency:
Starry Starry Night

Posted On: 17 Feb 2026

Reference Number: 0000810

City:
Cape Town

Province:
Western Cape

Country:
South Africa

Contract Type:
Permanent

Industry Sector:
Accommodation / Hospitality

Availability:
The sooner the better

Negotiable based on experience

• 🎓 Experience Required
• 2–5 years’ experience in hospitality admin, guesthouse operations, or property management
• Experience managing booking platforms (Airbnb, , Nights bridge or similar)
• Working knowledge of basic bookkeeping and accounting software
• Strong written and verbal English
• High digital literacy
• Proficiency on Apple Mac highly advantageous

🌿 Guest Experience & Reservations Coordinator

Be the Quiet Force Behind Every Perfect Arrival.

We are looking for a highly organised, detail-obsessed professional to manage the day-to-day guest and reservations flow of our Starry Starry Night Route 62 & Cape Town property. We Don’t Need Help. We Need Excellence.

This is not a junior admin role. It requires ownership, initiative, and sharp problem-solving ability.

✨ What You’ll Manage

• Guest bookings from confirmation to check-out
• All guest communication and special requests
• Coordination of housekeeping and linen services
• Ensuring the Cape Town property is fully prepared for every arrival
• Basic bookkeeping, reconciliations, and payment tracking
• Handling operational issues calmly and efficiently
• Assisting with additional travel requests e.g. activities and transfers

🎯 The Type of Person Who Thrives Here Are:

• Extremely detail-focused — small things never slip past you
• An independent self-starter who does not need micromanagement
• Proactive and solutions-driven
• Comfortable making decisions and taking responsibility
• Naturally organised and structured
• Calm under pressure and able to problem-solve practically
• Une maîtrise professionnelle du français sera considérée comme un avantage significatif :)

You do not wait to be told what to fix. You notice, act, and resolve.

Only applicants who meet the experience requirements will be considered.

If you take pride in running a tight, beautifully organised operation and enjoy being the person who makes everything work seamlessly behind the scenes, we would love to hear from you.

Please send applications with your CV and a short motivation with 5 reasons why you believe you make a great candidate. Also tell us what dream destination you have always wanted to travel to and why.

Additional Information:

You will be based at our office in the V&A Waterfront precinct in Cape Town.

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