Event And Conferencing Manager - Protea Hotel Waterfront Breakwater Lodge

Additional Information

Job Number

Job Category Event Management

Location Portswood Road, Cape Town, South Africa, South Africa, 8001

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Schedule Full Time

Located Remotely? N

Position Type Management

This position is responsible for both event planning and the daily execution of all banquet functions including overall quality, set-up, cleanliness and service. Prepares event documentation and coordinates with Sales, property departments, and clients to ensure consistent, high-level service throughout pre-event, event and post-event phases. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Monitors the daily performance of the banquet service staff.

• High school diploma or GED; 4 years' experience in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related professional area.

OR

• 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years' experience in Food Service Management, Hotel and Restaurant Management, Hospitality, or related professional area.

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Verifies that events progress seamlessly by following established procedures, collaborating with other employees, and confirming accuracy.
• Promptly greets client during the event phase, executes the event and/or hands-off to the Event Operations team for the execution of details (as appropriate).
• Adheres to all standards, policies, and procedures.
• Verifies billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Identifies operational challenges associated with assigned group and determines how to best work with the property staff and customer to solve these challenges and develop alternative solutions.
• Applies knowledge of all laws, as they relate to an event.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
• Monitors guest deposits, room blocks, rooming list, cutoff dates, waitlist, overflow accommodations, and rooming requests (as applicable).
• Performs other duties as assigned to meet business needs.

• Monitors the daily execution of all banquet functions including overall quality, set-up, cleanliness and service.
• Identifies any maintenance issues and schedule appropriate repair or cleaning.
• Provides support to Banquet staff during the planning, set-up and service of each assigned function
• Meets with clients prior to event to review all special requirements and expectations and provides introduction to the assigned Banquet contact.
• Coordinates with the culinary and stewarding teams to determine function timing, service equipment requirements and menu selections.
• Assists in creating or creates room diagrams for all events including food and beverage service.
• Inventories all equipment and supplies as directed by the Banquet Manager.
• Performs Banquet Management duties in the absence of a Banquet Manager.

• Services all audio visual needs of events.
• Executes the administrative processes associated with event technology operations.
• Ensures equipment is recovered from events and properly secured.

• Assists Banquet Management in verifying that all policies and procedures are…