Florist

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As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan
45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomea

Heartist,becausehospitalityis, first and foremost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specific to thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitality
isa
work
of
heart,
Join
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becomea
Heartist.

Scope of Position:

The Florist will play a crucial role in creating and maintaining the stunning floral arrangements that define Pullman Hotel Cape Town City Centre. This position will work closely with Front Office and Housekeeping to ensure the highest level of craftsmanship and service.

Responsibilities:

• Responsible for the flora/floral decoration throughout the hotel and for attending the flower shop to makes sure it is an unparalleled guest experience and creates memorable guest satisfaction.
• Provide a consistent flora/floral product that meets the hotel’s presentation standards, for guest rooms, public areas, restaurants, function rooms and special occasions.
• Inspect all products and arrangements daily to make sure they are of the utmost quality and highest standards on display.
• Contribute ideas for flora/floral decoration and themes in line with Pullman Hotel ESG.
• Assist with Housekeeping Department when the need arises or when requested.
• Prepare materials, vases, and accessories required for floral creations.
• Maintain the cleanliness and organization of the floral work area.
• Handle and maintain the freshness of flowers, ensuring they are in pristine condition.
• Properly clean, trim, and process flowers to preserve their beauty.
• Designing and assembling floral bouquets and centrepieces.
• Monitoring floral inventory levels and inform the Master Florist of any supply needs.
• Keep accurate records of floral stock, ensuring that all materials are readily available for arrangements.
• Uphold the shop's quality standards by inspecting all floral arrangements for freshness, appearance, and correctness before delivery or display.
• Report any discrepancies or quality issues to the Master Florist.
• Safely and timely deliver floral arrangements to events on-property.
• Ensure that all event deliveries on-property are made in impeccable condition, upholding our commitment to excellence.

Specific duties, responsibilities & Key performance areas

Customer relations:

• Develop close professional relationships with guests throughout their stay with the aim of gaining their loyalty.
• Anticipates guests needs and takes action to ensure a unique guest experience.
• Handles guest complaints, if they have not been dealt with by team members and provides a rapid solution.
• Present a professional, friendly, and efficient impression of the Hotel always.
• To ensure that all tasks relating to guest comfort, satisfaction and overall impression of the hotel is treated with your utmost priority.
• To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
• To ensure that your team is developed to provide a hospitable service to the standard lay down by the Standards Training Manual
• To develop your team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments
• To maintain vigilance regarding possible fraud, theft, and potential security risks
• To have a full understanding of all systems and Programs e.g., Tars, etc.
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
• Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained with effective communication with the front office team.
• This is a multi-skilled role…